Assistant Branch Manager

First Northern Bank of Dixon•Dixon, CA

14h

About The Position

The Assistant Branch Manager will assist the Branch Manager in the day-to-day activities of their branch by helping to lead the team of branch employees to achieve company goals for sales, service, and operational excellence. The Assistant Branch Manager plans, directs, manages and leads the marketing and sales activities, including budget projections of the branch to improve market share and achieve the business, financial and sales goals. This role will also oversee the service quality, physical operations, audit integrity, facilities and risk management of the branch.

Requirements

Leadership maintain strong and effective leadership under stressful conditions
Teamwork maintain a positive working relationship with your team members; offer guidance when appropriate and welcome feedback from others
Communication speak and write clearly and persuasively in all situations; listen, get clarification, and respond well to questions
Problem Solving identify and resolve problems in a timely manner, gather and analyze information skillfully and develop alternative solutions
Customer Service manage difficult or emotional customer situations; respond promptly to customer needs
High School Diploma or equivalent required
Minimum of 4 years financial services experience or similar related experience required with at least 2 years in a supervisor or leadership type role.
Notary Public license required within 6 months of accepting position
Willingness to transfer or relocate based on business need is required
Microsoft Word and Excel required
Strong communication, interpersonal, and customer service skills
Knowledge of banking products, branch opening/closing procedures, branch security, business development, member support, retail banking, branch operations, banking software required.

Nice To Haves

AS Degree preferred

Responsibilities

Support management in the sales management process, which may include conducting monthly sales meetings.
Assist in establishing sales goals for each branch sales team member.
Assist in tracking and reporting progress towards achieving sales goals.
Ensure quality and integrity of the sales process.
Identify and refer prospective customers to specialized area departments within the Bank, Real Estate, Asset and Trust, Investment & Brokerage and SBA.
Business development of market area through proactive sales calls and networking.
Responsible for ensuring customer issues are resolved in a timely manner as per customer service standards.
Encourage branch staff and sales team to promote customer knowledge of alternative delivery channels, (Cash Management, Online Banking, Telebank, etc.)
Ensure branch merchandising and marketing materials are current.
Comply with all applicable Banking compliance rules and regulations established by both internal departments and external agencies.
Support branch in handling complex customer inquiries and relationships including all new accounts., etc.
Maintain operational integrity and mitigate risk of the branch through best practices, staff training and development.