Assistant Branch Manager

Copper State Credit Union•Payson, AZ

About The Position

Are you looking for an opportunity to let your skills shine? Come join the team at Copper State Credit Union! We aren't so small that growth opportunities are scarce and we aren't so big that you'll get lost in the shuffle. With only 140 employees, we are able to offer similar products and services as our larger competitors, but on a more personalized scale, both with our members and our employees. This approach provides our employees the opportunity to get involved in the organization in a way they may not be able to, in the corporate world. At Copper State Credit Union, we value the contributions of our employees and actively look for ways to be collaborative, within all levels of the organization. Here, you will have the opportunity to roll up your shirtsleeves, put your unique skills to work, and have a voice in developing your role from the ground up. As an Assistant Branch Manager I/II, you will: Actively support the mission, strategic goals/direction, and the core values of the Credit Union. Demonstrate a highly motivated, positive, outgoing, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities with members. Supervise branch activities including: Help coordinate branch activities to ensure members are served in a timely manner and slow times are productively utilized. Report to Branch Manager on team and individual work accomplishments, problems, and progress in mastering tasks. Intercede with the Branch Manager on behalf of the team regarding performance management issues/problems and to recommend solutions. Coach, facilitate, solve work problems, and participate in the work of the team. Train branch staff. Establish, promote, and meet branch sales, performance, and operational initiatives. Ensure unity and consistency of operations within the branch to ensure compliance with policies, procedures, and regulatory requirements. Approve supervisory overrides for other employees in accordance with credit union policies and within established levels. Ensure results are properly documented and maintained in the branch for cash auditing, ordering the cash, verifying cash received, filling teller cash orders, maintaining vault security and balancing vault cash nightly. Minimize loss exposure by identifying operational deficiencies in the branch and recommending corrective action. Prepare and review operational reports, charts, tables, and other documents as requested to document branch performance to specific credit union operations guidelines. Process all cash and non-cash transactions such as payments, transfers, withdrawals, incoming and outgoing wire transfer requests, stop payments on share draft and credit union checks. Respond to member inquiries regarding credit union services and/or account discrepancies. Obtain and route necessary information to support departments for extensive account research and/or adjustments. Works closely with other departments in obtaining information and ascertaining necessary corrections. Coordinates a response to member inquiries and ensures prompt answers. Interview members to discuss member’s overall financial position and complete all aspects of the account opening process for savings, checking, credit cards, money markets, IRAs, and CDs. Utilizing basic business account acumen, work with existing, new, and potential business members to serve their business needs including opening, processing, and servicing all types of business accounts, merchant service recommendations, and commercial lending referrals. Actively cross-sell credit union products and services, making recommendations to members, and, if appropriate, referrals to business partners including consumer lending, mortgage lending, and financial advisors. Make contact with existing members to proactively seek new memberships, increase sales opportunities and provide follow-up service. Serve as a trusted advisor to membership by viewing situations from the member’s perspective to effectively respond to their needs and concerns, often going beyond the initial need or expressed concern of the member by promoting member care, answering member queries, and researching member accounts. Provide accurate information to members regarding credit union products, services, policies and procedures. As appropriate, advise members of regulations applicable to these policies and procedures.

Requirements

Requires education equivalent to a four-year high school education or general education degree (GED). Some post-secondary education preferred.
At least 3 years previous sales experience and/or teller experience in a financial institution or early mastery of Personal Financial Consultant III skills required.
Professional well developed interpersonal skills essential for servicing credit union members and projecting a positive image as representative for the credit union. Approaches others in a tactful manner, reacts well under pressure, accepts responsibility for own actions, and follows through on commitments.
Requires sound and accurate judgment. Displays a willingness to make decisions in a timely manner, usually within established guidelines. Includes appropriate people in decision-making process and can support and explain reasoning for decisions.
Requires excellent interviewing skills, ability to listen to members’ needs and promote appropriate credit union products and services.
Knowledge of consumer and business account opening required. Knowledge of consumer lending and/or commercial lending preferred.
Knowledge of PC applications including Word and Excel required. Experience with automated core banking system preferred. Experience utilizing smart phone and tablet applications preferred.
Intermediate mathematical skills required (calculations and concepts involving decimals, percentages, fractions, etc.)

Responsibilities

Actively support the mission, strategic goals/direction, and the core values of the Credit Union.
Demonstrate a highly motivated, positive, outgoing, influential personality with a strong emphasis on sales and results orientation to ensure the credit union maximizes lending and sales opportunities with members.
Supervise branch activities including:
Help coordinate branch activities to ensure members are served in a timely manner and slow times are productively utilized.
Report to Branch Manager on team and individual work accomplishments, problems, and progress in mastering tasks.
Intercede with the Branch Manager on behalf of the team regarding performance management issues/problems and to recommend solutions.
Coach, facilitate, solve work problems, and participate in the work of the team.
Train branch staff.
Establish, promote, and meet branch sales, performance, and operational initiatives. Ensure unity and consistency of operations within the branch to ensure compliance with policies, procedures, and regulatory requirements.
Approve supervisory overrides for other employees in accordance with credit union policies and within established levels.
Ensure results are properly documented and maintained in the branch for cash auditing, ordering the cash, verifying cash received, filling teller cash orders, maintaining vault security and balancing vault cash nightly.
Minimize loss exposure by identifying operational deficiencies in the branch and recommending corrective action.
Prepare and review operational reports, charts, tables, and other documents as requested to document branch performance to specific credit union operations guidelines.
Process all cash and non-cash transactions such as payments, transfers, withdrawals, incoming and outgoing wire transfer requests, stop payments on share draft and credit union checks.
Respond to member inquiries regarding credit union services and/or account discrepancies. Obtain and route necessary information to support departments for extensive account research and/or adjustments. Works closely with other departments in obtaining information and ascertaining necessary corrections. Coordinates a response to member inquiries and ensures prompt answers.
Interview members to discuss member’s overall financial position and complete all aspects of the account opening process for savings, checking, credit cards, money markets, IRAs, and CDs.
Utilizing basic business account acumen, work with existing, new, and potential business members to serve their business needs including opening, processing, and servicing all types of business accounts, merchant service recommendations, and commercial lending referrals.
Actively cross-sell credit union products and services, making recommendations to members, and, if appropriate, referrals to business partners including consumer lending, mortgage lending, and financial advisors. Make contact with existing members to proactively seek new memberships, increase sales opportunities and provide follow-up service.
Serve as a trusted advisor to membership by viewing situations from the member’s perspective to effectively respond to their needs and concerns, often going beyond the initial need or expressed concern of the member by promoting member care, answering member queries, and researching member accounts.
Provide accurate information to members regarding credit union products, services, policies and procedures. As appropriate, advise members of regulations applicable to these policies and procedures.