Assistant Branch Manager

Jeanne D Arc Credit Union•Methuen, MA

About The Position

As an Assistant Branch Manager, you will work under the leadership of the AVP – Regional Branch Officer to provide direction to and oversight of assigned Member Experience team members and serve as a resource for all branch functions and services. Welcomes members and non-members and perform various transactions accurately and efficiently. Adheres to Credit Union policies and procedures to ensure ethical and compliant business practices. Builds member relationships through education about products and services. Supports team members by assisting with challenging member questions and provides appropriate account overrides. Manages cash inventory and conducts timely branch audits. Manages branch location in the absence of the Assistant Treasurer ' Branch Manager.

Requirements

Experience: One year to three years of similar or related experience
Education: A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Responsibilities

Trains new branch personnel; prepare work schedules and monitor performance.
Monitors branch office operations to ensure that security procedures are being followed and that appropriate steps are taken to correct unsatisfactory conditions.
Reviews documents prepared by subordinate personnel, such as savings bond applications and safe deposit vault entry and exit records to ensure compliance with organizational policies and procedures.
Removes, counts, and records cash from automated teller machine.
Explain services to potential consumer and commercial account customers to generate additional business and to promote positive public relations.
Assists subordinate personnel in balancing daily transactions; examine, evaluate, and process loan applications in absence of subordinate personnel.
Resolves account-related concerns with customers.
Evaluates all branch activities to ensure they are in compliance with established Credit Union policies, procedures, and objectives; recommends changes to manager.
Manages branch office in absence of manager.
Performs other job-related duties as assigned.