Assistant Branch Manager
About The Position
Join a certified Great Place to Work ! Consumers Credit Union is hiring an Assistant Branch Manager for our Elgin-area branches , including Elgin Main, Gail Borden Main, Gail Borden South (South Elgin), and Elgin Mental Health Center . This role will provide leadership, coverage, and operational support across all four locations. We are looking for an experienced retail manager that can build a strong team, can lead by example, and take ownership to ensure the branch is delivering exceptional service to members. As an Assistant Branch Manager , you’ll partner with the Branch Manager to lead the branch to excellence. You’ll perform in a variety of roles as a banker, concierge, teller, leader, mentor, auditor, and operations expert. You’ll ensure the Branch Specialist team maintains expert knowledge, provides excellent service, and consistently meets CCU's expectations. Success will come easy with the passion, excitement, and positive energy you'll bring to the branch.
Requirements
- H.S. Diploma or Equivalency is required.
- 2 to 5 years of management experience in a retail environment.
- Leadership, people management, mentoring and coaching skills.
- Service-oriented, professionalism, decision making and judgment skills, and excellent communication skills are necessary.
- Flexibility to work roughly 45 hours per week between the following hours: Monday – Friday: 8AM - 6PM; and Regular Saturdays: 8AM-2PM.
Nice To Haves
- Financial Services experience is preferred.
- Bilingual in Spanish preferred.
Responsibilities
- Provide coaching, training, and feedback to Branch Specialists.
- Coordinate activities and schedules.
- Complete management tasks such as delivering Performance Reviews, Development Plans, and Performance Improvement Plans.
- Assist members with opening various types of accounts, assisting with escalated service issues, and completing special service requests.
- Oversee and manage branch responsibilities and operational functions, like ATM, ITM, dispatch, vault, ordering currency, regulatory compliance, and conducting audits.
- In the absence of the Branch Manager, you will be responsible for running the branch.
Benefits
- Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire.
- You will be eligible to participate in the 401(k) savings plan at any time.
- You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
