Assistant Branch Manager

Navigant Credit Union•East Greenwich, RI

1d•Onsite

About The Position

As an Assistant Branch Manager, you'll be more than an operations coordinator-you'll be a trusted leader and problem-solver who ensures the branch runs smoothly and members feel valued. You'll partner with the Branch Manager to guide your team, deliver exceptional service, and help members achieve their financial goals. When the Branch Manager is away, you'll step up and take the lead. This is your chance to make a real impact-on your team, on our members, and on your career. Navigant Credit Union's mission is to improve the financial well-being of the families, businesses, and communities they serve, and have been since their founding in 1915. At $4 billion in assets, Navigant Credit Union is the largest credit union in Rhode Island and third largest in New England. Their success is founded upon community-based values and a belief in putting people first. Navigant Credit Union has been named "Rhode Island's Best Place to Work" year-after-year by the Providence Business News. Their Core Values of "Leadership, Unity, Caring, and Integrity" are the guiding principles for the organization, considered high priority for employees. Navigant Credit Union prides itself on investing in its workforce, while exceeding member expectations.

Requirements

High school diploma or equivalent required
3+ years in branch operations
Previous leadership or supervisory experience
Strong communication, problem-solving, and organizational skills
Comfort with Microsoft Office and standard office technology
Service-oriented mindset with a willingness to promote products and services
Ability to lift up to 25 lbs
Ability to travel locally as needed

Nice To Haves

College coursework preferred
Teller or member service experience (as part of branch operations)

Responsibilities

Support and coach your team to deliver outstanding service and meet branch goals.
Step in as acting Branch Manager when needed.
Help members open accounts, apply for loans, and find solutions that fit their lives.
Build relationships that last.
Promote products and services that make a difference for members.
Lead outreach efforts and sales campaigns to meet goals.
Oversee daily operations, cash management, and compliance to ensure everything is secure and efficient.
Research and resolve member inquiries with care and professionalism.
Turn challenges into opportunities to strengthen trust.
Work with other departments, participate in community events, and represent the Credit Union with pride.