Assistant Branch Manager

Columbia Bank•Snohomish, WA

1d•Onsite

About The Position

The Assistant Branch Manager ensures the branch meets or exceeds operations standards and is responsible for satisfactory audits. This role monitors sales and service goals, coaching team members to deepen customer relationships using Client and Business Financial Review. The Assistant Branch Manager develops and maintains strong, long-term relationships with consumers and businesses in the local community, providing proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. The position acts as backup to the personal banking team for opening new accounts, receiving loan requests, and gathering credit-related information. It involves managing, leading, training, and coaching Tellers, and may also oversee personal bankers in collaboration with the Branch Manager. Technical tasks include opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls. This position requires registration as a Bank MLO for open-end transactions (e.g., home equity lines of credit) only, and is not authorized for closed-end transactions.

Requirements

High School Diploma or GED, required
3 years of retail banking experience required
Customer service background in retail or banking
Demonstrated ability to grow sales by developing long-lasting, knowledge-based relationships with clients and offering customized solutions
Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner
Strong attention to detail and the ability to multi-task effectively
Proficient use of spreadsheets and other banking computer systems and related software
Ability to operate a variety of office equipment
Ability to perform repetitive movements for tasks such as counting cash, typing, and handling documents
Effective training and mentoring skills
Required to act as a Bank MLO for open-end transactions (i.e., home equity lines of credit) only
Required to register as an MLO complying with the SAFE Act requirements

Nice To Haves

Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field or equivalent work experience preferred
2 years of management or supervisory experience preferred
2 years of consumer and small business lending origination experience preferred

Responsibilities

Ensures the branch meets or exceeds operations standards at all times
Responsible for satisfactory audits
Monitor sales and service goals
Coach other team members to deepen customer relationships using Client and Business Financial Review
Develops and maintains strong, long-term relationships with consumers and businesses in local community
Consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards
Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information
Manage, lead, train, and coach Tellers
May also oversee personal bankers in collaboration with Branch Manager
Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls
Register as an MLO complying with the SAFE Act requirements for open-end transactions (i.e., home equity lines of credit) only

Benefits

Competitive Incentive Plan
Professional Development
Career Growth
Competitive total rewards package including base wages and comprehensive benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Sick days
Volunteer days
Paid holidays