Assistant Branch Manager
About The Position
The Assistant Manager I or II at HawaiiUSA FCU plays a pivotal role in supporting branch operations to achieve and exceed member service and organizational goals. The Assistant Manager II leads and motivates their team through collaborative leadership, fostering an environment of integrity, respect, and learning. They are responsible for driving business development initiatives, managing schedules and relationships, and overseeing platform and loan underwriting processes to optimize branch performance. Ultimately, this role ensures operational excellence and member satisfaction by balancing branch planning with coaching and hands-on management.
Requirements
- High School Diploma or equivalent
- Minimum of 3 years of experience in sales and service experience.
- Minimum of 3 years of supervisory experience.
- Demonstrated proficiency in loan underwriting and/ or depository and branch related products.
- Demonstrated knowledge of credit union or banking regulations.
Nice To Haves
- Bachelor’s degree in Finance, Business Administration, or a related field.
- 5 years or more of experience in banking or financial services with demonstrated leadership capabilities.
- Experience in branch management, assistant management, Senior Member Relationship Consultant, or other roles operating in a leadership capacity within the retail credit union or banking industry.
- Demonstrated knowledge of operational audit procedures.
- Proven track record of leading change and innovation in a financial services environment.
- Familiarity with business development strategies specific to banking and financial products.
- Cross-training experience and expertise in scheduling/planning to optimize team performance.
Responsibilities
- Support the Branch Manager in daily operations, including scheduling, planning, and cross-training staff to maximize efficiency and service quality.
- Lead sales training conversations with staff and members to meet or exceed branch sales goals.
- Conduct operational audits and ensure compliance with banking regulations and internal policies.
- Excellent communication skills with the ability to interpret complex documents and present persuasive sales presentations.
- Manage consumer loan underwriting processes and provide financial consulting to members to meet their needs effectively.
- Foster strong banking relationships and collaborate with internal teams to drive branch sales and business development initiatives.
- This position involves interpreting complex financial documents, regulatory requirements, and credit union policies, to ensure compliance and sound decision-making.
- Attend community events to promote HawaiiUSA products/services to grow membership, loans, & deposits.
- Service existing members and Select Employee Groups (SEGs) within assigned market.
- Perform other duties as assigned.
Benefits
- We cover 100% of employees single medical, drug, vision, and dental monthly health insurance premiums.
- Employees also love receiving paid volunteer time, our pay it forward program, and matching their charitable donations up to $250 per year per employee.
- Tuition assistance for higher education is another special way we invest in our workforce.
- Benefits include, Paid Time Off and 11 Paid Holidays, 401(k) and 3% Employer Contribution, Health insurance, Paid time off, Vision insurance, Dental insurance, Prescription drug insurance, Tuition reimbursement, Life insurance, Flexible spending account, Disability insurance, Health savings account, Opportunities for advancement, Employee assistance program, Referral program, Retirement plan, Employee discount, Paid training, Professional development assistance, AD&D insurance, Volunteer time off, Credit union membership, Paid orientation, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
