Assistant Branch Manager

Columbia Bank•Roseburg, OR

1d•Onsite

About The Position

This position involves working closely with the Branch Manager to achieve branch and Bank goals by ensuring daily operational excellence, supervising and leading Tellers, and delivering Breakthrough Client Service. The Assistant Branch Manager (ABM) processes transactions, assists clients with appropriate account and loan products, cross-sells bank services, and makes referrals. The role ensures the branch consistently meets or exceeds operational standards and is responsible for satisfactory audits. The ABM monitors sales and service goals, coaches team members to deepen customer relationships, and develops long-term relationships with consumers and businesses in the local community, providing proactive solutions. This position also acts as a backup for the personal banking team, managing new account openings, loan requests, and credit information gathering. Responsibilities include managing, leading, training, and coaching client service specialists, and potentially overseeing personal bankers. Technical tasks such as branch opening/closing, overdraft monitoring, wire transfers, collections, stop payments, and branch control monitoring are also part of the role. The ABM frequently services complex accounts, may back up new account openings and the client service specialist line, and may engage in local business development. All employees are responsible for internal controls and compliance with bank regulations, policies, and procedures, including the SAFE Act requirements for MLOs (limited to open-end transactions). The role may involve coaching, mentoring, or training others as a subject matter expert and requires active participation in fostering the Columbia corporate culture.

Requirements

High School Diploma or GED, required.
2 years of retail banking experience required.
Customer service background in retail or banking.
Demonstrated ability to grow sales by developing long-lasting, knowledge-based relationships with clients and offering customized solutions.
Demonstrated leadership skills such as handling difficult customer and associate conversations in a professional, transparent, and courteous manner.
Strong attention to detail and the ability to multi-task effectively.
Proficient use of spreadsheets and other banking computer systems and related software.
Ability to operate a variety of office equipment and to perform repetitive movements for tasks such as counting cash, typing, and handling documents.
Ability to act as a Bank MLO (Mortgage Loan Originator) for open-end transactions (i.e., home equity lines of credit) only.
Required to register as an MLO complying with the SAFE Act requirements.

Nice To Haves

Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field or equivalent work experience preferred.
1 year of management or supervisory experience preferred.
1 year of consumer and small business lending origination experience preferred.

Responsibilities

Work closely with the Branch Manager to attain branch and Bank goals.
Ensure day to day operational excellence in the branch.
Supervise and lead the Tellers.
Provide Breakthrough Client Service.
Process transactions.
Place clients in appropriate account and loan products.
Cross-sell other bank services and make referrals to other departments as appropriate.
Ensure the branch meets or exceeds operations standards at all times.
Be responsible for satisfactory audits.
Monitor sales and service goals.
Coach other team members to deepen customer relationships using Client and Business Financial Review.
Develop and maintain strong, long-term relationships with consumers and businesses in local community.
Consistently provide proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards.
Act as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information.
Manage, lead, train and coach client service specialists.
Oversee personal bankers in collaboration with Branch Manager (may also).
Process and oversee technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls.
Frequently service complex accounts.
Back up new account openings (may).
Back up client service specialist line when needed (may).
Engage in business development activities in local community (may).
Be responsible for internal controls in the performance of assigned duties.
Demonstrate compliance with all bank regulations for assigned job function.
Keep up to date on regulation changes.
Follow all Bank policies and procedures, compliance regulations, and complete all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable.
Coach, mentor, or train others and teach coursework as subject matter expert (may be asked).
Actively learn, demonstrate, and foster the Columbia corporate culture in all actions and words.
Take personal initiative and be a positive example for others to emulate.

Benefits

Competitive Incentive Plan
Professional Development (tailored premier banker programs)
Career Growth (clear paths to achieve professional goals)
Competitive total rewards package
Base wages
Comprehensive healthcare coverage (medical, dental, and vision plans)
401(k)-retirement savings plan with employer match for qualifying associate contributions
Employee assistance program
Life insurance
Disability insurance
Tuition assistance
Mental health resources
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Access to an online discount marketplace
Paid vacation
Sick days
Volunteer days
Holidays
Culture of belonging and purpose
Mentorship and learning opportunities
Flexibility designed to help you thrive personally and professionally
Community engagement