Assistant Branch Manager - Schenectady County Floater, NY
About The Position
Join Our Dynamic Banking Team and Lead with Excellence! Are you a motivated leader with a passion for delivering exceptional customer service and driving branch success? We are seeking a highly skilled and dedicated Assistant Branch Manager to support our Branch Manager in orchestrating the seamless operation of our branch, fostering a trusted environment, and elevating the customer experience. This pivotal role offers the chance to influence our community's financial well-being and grow professionally within a reputable institution. As the Assistant Branch Manager, you will be the vital right hand to our Branch Manager, overseeing daily operations, supervising staff, and ensuring our branch functions with efficiency, security, and warmth. Your expertise in residential mortgages, IRA services, and personal banking products will empower you to deliver tailored solutions that meet our clients' needs.
Requirements
- High School Diploma or equivalent
- Proven supervisory and leadership experience
- Strong customer service background
- Cash handling expertise
- Excellent verbal communication skills
- Fluent in English; bilingual a plus
- Access to reliable transportation
- Well-organized and adept at managing multiple priorities
- Team-oriented with the ability to thrive in collaborative environments
- Ability to lift 10-20 lbs., stand for extended periods.
Nice To Haves
- Bachelor's degree.
- Previous banking or financial services experience
- Familiarity with residential mortgages, IRA services, and personal banking products
Responsibilities
- Operational Leadership: Stepping into the Branch Manager's shoes during their absence, managing staff, and maintaining smooth day-to-day operations.
- Team Supervision: Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability.
- Branch Branding & Growth: Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service.
- Customer Engagement: Personally, connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards.
- Compliance & Accuracy: Reviewing and approving transactions such as large check cashing, bank checks, and ledger entries, while maintaining strict adherence to policies.
- Performance & Standards: Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.
- Professional Development: Continually enhancing your banking acumen and sales techniques through training, workshops, and ongoing education.
Benefits
- medical, dental and vision insurance
- a health savings account with an annual employer contribution
- a 401(k)-retirement plan with generous employer match
- paid time off plus 11 paid federal holidays
- training and professional development programs
- tuition reimbursement
- reduced fees and rates on certain loan products
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
501-1,000 employees
