Assistant Branch Manager

Bank of Tennessee•Johnson City, TN

28d

About The Position

As an Assistant Branch Manager, you are accountable for the day-to-day operational and service activities of the branch to ensure delivery of an outstanding customer experience. This role is responsible for providing consistent support to the Branch Manager through all branch-related tasks, to include communication of branch activities, customer updates, meeting branch goals, and training universal tellers. This role is also responsible for assisting customers with their banking needs to include transactions, account opening/maintenance, consumer loans, online banking and mobile banking assistance, onboarding, cross-selling of bank products and services, identification of referral opportunities, and resolution of customer service issues. As a representative of the Bank, you are required to present a positive and professional image at all times. This role is highly visible in the Bank and requires a high level of professionalism and self-awareness.

Requirements

High school diploma or equivalent required

Nice To Haves

Two years of customer service, cash handling, banking, or retail experience preferred

Responsibilities

Manage all day-to-day operations of assigned branch, including but not limited to the following tasks:
Provide assistance and support to all staff assigned to branch
Train staff to ensure completion of required training
Management of branch operations (transactional, new accounts, and consumer lending)
Customer service standards
Adherence to all branch operations policies and procedures including opening/closing procedures, cash items, night/day drop and CTR
Oversee staffing needs of the branch to ensure the branch is properly staffed at all times, employees take required lunches, and receive minimal overtime
Open and/or close branch each day, unless otherwise scheduled
Timely communicate and implement any changes in branch operations with all employees of the branch
Provide input to Branch Manager for employee evaluations annually and/or more frequently as defined by management
Regularly update Branch Manager on any employee issues, customer issues, and operational changes
Successful completion of all required training programs including the Universal Training Program
Proficient knowledge of all branch operational tasks – teller transactions, new accounts, consumer lending, and overall branch operations
Superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products and services, matched to customer needs
Identify opportunities to refer customers to other areas of the Bank, including Commercial, Mortgage, and Investment divisions as appropriate
Continuously identify/execute any cross-selling opportunities for the customer
Conduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the Bank
Manage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as required
Create ownership of customer relationships by maintaining contact with customers to offer appropriate products and services, advice and assistance with financial needs
Protect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standards
Establish a professional presence in the community as a representative of the bank
Ability to work in multiple branch locations, as required
Maintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements
Actively support the ongoing development of a culturally diverse workforce
Complete other duties as assigned as determined by management to be reasonable and beneficial