Assistant Branch Manager

Mariner Finance•Peoria, IL

1d•Onsite

About The Position

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice. The Assistant Branch Manager will be responsible for processing credit loan applications, presenting loan solutions, proactively contacting customers with past due balances, maintaining a cash drawer, and assisting the Branch Manager with reports and compliance. This role requires achieving consistent results by meeting or exceeding individual and branch goals related to sales of company products and services.

Requirements

Minimum of three (3) years of experience in a customer service or sales position, with two (2) years of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs. Supervisory or team lead experience may be substituted for industry experience.
High school diploma or equivalent.
Reliable transportation required.
Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
Ability to complete essential duties/functions in a timely, accurate manner.
Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations, or completion of related coursework/training.
Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
Must perform work related tasks at the assigned branch location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

Bachelor’s degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above). Additional, applicable years of experience may be substituted for degree.
Bilingual fluency in Spanish/English.
Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.

Responsibilities

Process credit loan applications, presents loan solutions based on customer needs, and enthusiastically presents all available sales products.
Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
Assist the Branch Manager by preparing reports as needed.
Maintain compliance in the branch.
In manager’s absence, coordinate functions and daily operational issues through communication with the District Manager.
Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.