Assistant Branch Manager - Guernsey

Lloyds Banking Group

2d•$44,185 - $47,670

About The Position

Are you passionate about leading people, creating great customer experiences, and ensuring the smooth running of 2 dynamic banking halls? We’re looking for an Assistant Branch Manager (ABM) who brings structure, drive, and a coaching mentality to support colleagues and customers every day on our digital journey. As an ABM, you’ll play a vital role in the day‑to‑day operation of the banking halls — from shaping daily choreography to ensuring colleagues deliver excellent service and operational standards are met consistently. You'll collaborate closely with the Branch Manager while taking ownership of the banking hall, coaching staff, maintaining controls, and driving continuous improvement.

Requirements

Leadership & People Development – Able to coach, motivate and build colleague capability.
Operational Awareness – Understanding of cash, counter, ATM routines, and branch governance.
Planning & Organisation – Strong diary management and ability to deliver structured choreography.
Customer Focus – Driven to support excellent customer experiences, including Digi‑First adoption.
Communication & Feedback – Confident in delivering clear, constructive feedback in the moment.
Problem Solving & Decision Making – Ability to react quickly, escalate issues, and maintain operational continuity.

Nice To Haves

Previous people‑leadership or coaching experience (formal or informal).
Exposure to colleague development, performance conversations, or operational routines (e.g., ATM balancing, compliance checks).
Experience in a banking, financial services, or customer‑facing operational environment.
Experience working with cash, counter processes, or banking hall operations is beneficial.
Experience supporting vulnerable customers or handling complex customer situations is an advantage.
Digital perspective