Assistant Branch Manager - Guilderland Branch

Broadview Federal Credit Union•Albany, NY

About The Position

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! ABOUT THE TEAM Assist the Branch Manager in leading a retail banking branch team in delivering our mission to benefit every member, every time, every day. Support branch operations, member experience, and team coaching and performance. Assist in creating a productive and fun work environment. WHAT YOU’LL DO Support the Branch Manager in bringing Broadview’s mission to life, ensuring in-branch member experience is second to none. Provide the Branch Manager with regular updates on member service matters and team performance. Serve as a member service standard bearer, promoting products and services, recognizing referral opportunities, and motivating members to achieve their financial goals. Motivate, mentor and coach staff to meet branch and individual goals. Mentor staff on financial literacy, support onboarding, and training on policies and procedures. Deliver employee feedback, update Branch Manager, and provide recommendations for performance management actions, if necessary. Maintain knowledge of all current Credit Union products, services, policies, procedures, and NCUA regulations. Assist in maintaining compliance with Credit Union policies/procedures, operations, and audits. Monitor internal and external building and grounds maintenance to ensure positive and safe member and staff experience. Oversee the ordering of cash, negotiable instruments, and other supplies, monitoring and analyzing appropriate inventory levels and justifiable spending. Support a team atmosphere with a willingness to work in the trenches to do whatever it takes to get the job done right, the first time and on time. Assist in branch scheduling, review timecards for accuracy, track attendance issues, and keep Branch Manager informed. Perform special projects or other job functions, as assigned. LET’S TALK IF YOU Have an Associate degree in Business or related field preferred, or equivalent combination of education and experience. Have a minimum of two years’ experience in Banking or related industry. Can obtain and maintain Signature Guarantee and Notary. Can coach and motivate staff in member service and operational skills. Have strong organizational and multi-tasking skills. Have flexibility to work out of any location at any time, based on business needs. Have the ability to lift at least 10 pounds and stand for long periods of time. TO THRIVE AT BROADVIEW YOU NEED Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint. To be able to operate in a rapidly changing dynamic environment. Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills. Broadview’s success is propelled by every employee. As we work together to serve members and our communities, our collective talents produce superior financial solutions and exceptional service that are uniquely Broadview FCU.

Requirements

Have a minimum of two years’ experience in Banking or related industry.
Can obtain and maintain Signature Guarantee and Notary.
Can coach and motivate staff in member service and operational skills.
Have strong organizational and multi-tasking skills.
Have flexibility to work out of any location at any time, based on business needs.
Have the ability to lift at least 10 pounds and stand for long periods of time.
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
To be able to operate in a rapidly changing dynamic environment.
Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.

Nice To Haves

Have an Associate degree in Business or related field preferred, or equivalent combination of education and experience.
Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

Responsibilities

Support the Branch Manager in bringing Broadview’s mission to life, ensuring in-branch member experience is second to none.
Provide the Branch Manager with regular updates on member service matters and team performance.
Serve as a member service standard bearer, promoting products and services, recognizing referral opportunities, and motivating members to achieve their financial goals.
Motivate, mentor and coach staff to meet branch and individual goals.
Mentor staff on financial literacy, support onboarding, and training on policies and procedures.
Deliver employee feedback, update Branch Manager, and provide recommendations for performance management actions, if necessary.
Maintain knowledge of all current Credit Union products, services, policies, procedures, and NCUA regulations.
Assist in maintaining compliance with Credit Union policies/procedures, operations, and audits.
Monitor internal and external building and grounds maintenance to ensure positive and safe member and staff experience.
Oversee the ordering of cash, negotiable instruments, and other supplies, monitoring and analyzing appropriate inventory levels and justifiable spending.
Support a team atmosphere with a willingness to work in the trenches to do whatever it takes to get the job done right, the first time and on time.
Assist in branch scheduling, review timecards for accuracy, track attendance issues, and keep Branch Manager informed.
Perform special projects or other job functions, as assigned.