Assistant Branch Manager

People Driven Credit Union•Pittsfield Charter Township, MI

5d•Onsite

About The Position

Are you People Driven? Are you ready to elevate your career in the financial industry? As a Full Time Assistant Branch Manager at People Driven Credit Union, you’ll play a pivotal role in shaping a member-focused team that thrives on innovation and problem-solving. This onsite position not only offers the opportunity to lead a passionate crew but also allows you to engage directly with members, ensuring their financial journeys are met with empathy and excellence. What would you do as an assistant Branch Manager? As the Assistant Branch Manager in our Ypsilanti, MI branch, you'll support the Regional Branch Manager by overseeing day-to-day branch operations, supervising staff, ensuring excellent member service, promoting credit union products and services, maintaining compliance with regulations and acting as the Branch Manager in their absence, all while upholding the credit union's values and goals. Your role is pivotal in shaping the branch’s success, as you actively engage in the overall management of the branch. With a keen focus on member satisfaction, you will ensure that our members’ needs are met with promptness and professionalism, fostering a culture of excellence within your team. Does this sound like you? To excel as the Assistant Branch Manager, a combination of proven leadership skills and relevant experience in a financial institution is essential. With a minimum of 1 year in a similar role, you will bring an understanding of branch operations and member service excellence. Strong interpersonal skills will enable you to motivate and guide your team effectively while fostering a positive and energetic work culture. An eye for detail is crucial for ensuring compliance with organizational policies and operational standards.

Requirements

Education:
Associate’s degree or equivalent combination or education, training and experience.
Experience:
Minimum 1 year of previous experience in a financial institution.

Nice To Haves

Leadership or previous supervisory role preferred.

Responsibilities

Staff Supervision:
Train and coach branch staff on credit union policies, procedures, and product knowledge.
Monitor staff performance, provide feedback, and address performance issues.
Schedule staff to ensure adequate branch coverage.
Conduct performance evaluations and identify training needs.
Branch Operations:
Oversee daily branch operations, including teller transactions, account opening, loan applications, and member service.
Ensure compliance with all credit union policies, procedures, and regulatory requirements.
Monitor branch performance against established goals and identify areas for improvement.
Resolve customer issues and complaints efficiently.
Sales and Member Service:
Actively promote credit union products and services to members, including loans, accounts, and investment options.
Build strong relationships with members to foster loyalty and cross-selling opportunities.
Provide exceptional customer service to ensure member satisfaction.
Compliance and Risk Management:
Must comply with and support all the credit union’s policies and procedures to maintain good standing with the Comprehensive Information Security Program, Employee Handbook, Bank Secrecy Act (BSA), Office of Foreign Asset Controls (OFAC), etc.
Identify and report suspicious activity.
Maintain accurate records and documentation.
Leadership and Delegation:
Act as the Branch Manager in their absence, assuming full responsibility for branch operations.
Delegate tasks effectively to staff members based on their skills and expertise.
Contribute to the overall success of the credit union by participating in team meetings and initiative.