Join Our Team as an Assistant Branch Manager
Fitzsimons Credit Union•Aurora, CO
•$26 - $29
About The Position
As the Assistant Branch Manager, you'll work closely with the Branch Manager to lead daily branch operations, support team development, and ensure exceptional member service. You'll be a go-to resource for both members and staff - handling complex transactions, coaching staff, and stepping in when needed.
Requirements
- High school diploma or equivalent required.
- Minimum 2 years' experience in customer service and/or sales, preferably in a financial institution.
- Strong understanding of credit union operations, products, services, and federal/state regulations.
- Ability to multitask, coach team members, and lead with empathy and efficiency.
- Solid communication skills, a positive attitude, and a commitment to problem-solving.
- Must be registered with the National Mortgage Licensing System (NMLS) under the S.A.F.E. Act of 2008 (post-employment background/credit check required).
Nice To Haves
- Bilingual in Spanish is a plus!
Responsibilities
- Oversee daily lobby operations, including opening/closing and staff scheduling.
- Serve as a role model and coach for Financial Specialists and Consultants on cross-selling products and services.
- Step in to assist with staff coverage and resolve member issues with professionalism and care.
- Perform quality assurance reviews and assist with training and performance appraisals.
- Support members with IRA transactions and be a notary resource.
- Handle sensitive member issues and escalate concerns when necessary.
- Assist in maintaining branch equipment, ordering supplies, and ensuring the facility is tidy and operational.
- Act as Branch Manager in their absence and support multiple locations as needed.
Benefits
- Tuition reimbursement & educational assistance
- Internal development opportunities
- HSA, if you enroll, you will receive an employer contribution to your Health Savings plan
- Wellness programs
- Generous paid time off
- 401(k) plan with a 5% employer match
- Employee loan discounts
- Employer-paid long-term disability, & life insurance
- Paid parental leave
- Three hours of volunteer paid leave per month for community service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
