Assistant Branch Manager

ChoiceOne Bank•Muskegon Heights, MI

11d•Onsite

About The Position

Oversees the day-to-day sales and leadership of the branch. Responsible for the development of customer relationships through the offering of a full scope of Bank products/services. Responsible for meeting and exceeding branch sales goals. Responsible for full management of the branch in the absence of the Branch Manager. All branch staff report to the Assistant Branch Manager.

Requirements

High School Diploma or equivalent required
Bachelor's Degree in business-related major or equivalent of two (2) years successful sales experience, preferably in financial services.
Minimum of three (3) to five (4) years in banking or equivalent education.
Communication – Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills.
Quality – Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality.
Delegation – Delegates work assignments; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process. Makes timely decisions.
Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time ad budget; manages project team activities.
Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Ability to work in an office environment which may include many hours of computer and telephone usage.
NMLS

Responsibilities

Review business plans and objectives with Branch Manager.
Participate in the decision-making process within the branch.
Partner with Branch Manager to meet branch goals and objectives.
Oversee day-to-day sales activities in the branch continually update Branch Manager on pending challenges.
Recommend retail banking products and services to customers and prospects. Manage and service relationships and cross-sell all appropriate products and services.
Provide a broad base of financial and credit services with the goal of acquiring 100% of the customer’s business.
Make outbound sales calls, recommend appropriate products and services to current customers.
Process loan applications and close loans
Coach, mentor, and train all staff members in sales and relationship development.
Accountable for all branch sales and referral goals.
Work jointly with Branch Manager to establish goals and hold staff accountable.
Assist with the operational requirements of the branch.
Establish close relationships and refer business to assigned partners including Mortgage, Investments, and Commercial Lenders.
Conduct KPR and Annual Reviews for all Branch Staff.
Take responsibility of clients’ challenges and opportunities, and effectively resolve them in a timely manner.
Maintain customer confidentiality at all times.
Additional responsibilities as assigned.
Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
Be familiar with and comply with all federal and state banking regulations as applicable.
Carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; handing complaints and resolving problems.