Assistant Branch Manager

Killbuck Savings Bank Co•Mount Hope, OH

11d

About The Position

Responsible for managing the retail operations at the main office or branch office in the absence of the Branch Manager according to Bank policy and for developing new business. Must be able to complete all tasks associated with Teller II, Vault Teller and Head Teller.

Responsibilities

Maintains customer and employee relationships
Opens and closes the branch; maintains and stays abreast of security policies and procedures
Supervises vault operations and procedures; including required entry logs
Open night depository and record contents
Handles customer problems and complaints; counsels customers with special needs or requests
Enforces bank policies at the Branch Office
Assists with maintaining office building, grounds, equipment and fixtures
Assists with the preparation and distribution of monthly branch reports to appropriate bank management
Evaluates the branch operations and make recommendations to management
Maintain harmony among workers and resolve grievances or refer problem to supervisor
Provide ongoing training of tellers in customer service and banking procedures to improve efficiency
Assists with the safety program at the Branch
Opens, closes and services every type of account
Promotes the financial institution services and products to current and/or potential customers
Tests branch security equipment and investigates security issues when needed
Represents the financial institution in community social events
Provides coaching and/or counseling with employees when needed with the assistance of the Branch Manager
Coordinates staff training when needed, including quarterly on-line training
Perform all the duties and responsibilities of teller as needed
Serves as a Notary Public for the Branch Office