Assistant Branch Manager

BrightStar Credit Union•Hollywood, FL

36d

About The Position

As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

Requirements

Experience - Three to five years of similar or related experience.
Education: Two-year college degree or completion of a specialized course of study at a business or trade school.
Interpersonal Skills- Must be an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the member's best interest. Displays passion, commitment, and drive to deliver an experience that improves our members' financial lives. Work involves much personal contact with others inside and outside the organization for first-level conflict resolution and building relationships. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Must have good communication skills and a Working knowledge of regulations related to credit Union products (Reg. E, Reg. CC, Reg. D, Truth in Savings Act, US Patriot Act, etc.), as well as other operational regulations. Must have proficient keyboarding skills and use calculators. You will be required to rotate on the opening/closing and Saturday schedules.
Occasionally, this role will be required to assist and support other branch locations based on business needs.
Every employee must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within B.S.C.U. will consider awareness of unusual or suspicious activity relevant to the department.
In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Responsibilities

Coordinates Member Service Representative and Teller operations and schedules.
Supervises the maintenance and balancing of inventory items, performs cash audits, and ensures that the branch has been balanced and closed properly daily.
Monitors branch operating results relative to established objectives and ensures appropriate steps are taken to correct unsatisfactory conditions.
Provides coaching – Can interpret performance results, find opportunities to drive success, and hold others accountable for results. Delivering and presenting a Bright Service environment and coaching to an exceptional Bright Conversation. Identify the member's financial needs and suggest a product or service to meet them.
Responsible for the security of assigned branch employees, members, and assets; inventory control and accounting of branch cash and cash equivalents; compliance with all federal and state regulations; quality of branch audits; compliance with standard credit union operating policies and procedures.
Provides outstanding service to each internal and external member as defined by our Service Standards and Promises.
Completes loan interviews and applications, retrieves proper loan documentation, and completes final loan closings.
Supports the skills and development of all front-line staff to offer solutions to improve our members' financial lives. Represents the branch appropriately in its relationships with members, suppliers, other financial institutions, partner organizations, and other similar groups.
Follows appropriate credit union procedures to ensure that the vault, office, and other designated areas are secured when opening and closing the office during business hours. Assists in conducting monthly security checks for the branch; also rotates on the Saturday schedule.
Maintain knowledge with B.S.A. Compliance training.
At times, this position may require support and assistance in other branch locations based on business need.
Weekend hours may be required
Other job-related duties as assigned.