Assistant Branch Manager

Citizens Community Credit Union•Fort Dodge, IA

18h

About The Position

ROLE Assist the Branch Manager with directing and coordinating the activities of personnel in a remote Credit Union facility, helping to ensure the branch meets organizational, financial, operational, service, and growth plans. Has limited lending authority. Follow established policies and procedures, provides a variety of service functions including processing deposits and withdrawals, loan and credit card payments, and account inquires. Enters transactions into the Credit Union computer based system. Responds to questions and/or provides information upon request from members. Processes requests/transactions as appropriate. Assists members with their accounts and promote additional credit union products and services, while focusing on the member experience.

Requirements

EDUCATION: A high school education or GED.
EXPERIENCE: Six months to two years of similar or related experience.
SKILLS: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
OTHER SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS: Ten key calculator and computer keyboard skills. Accurate with numbers and names. Ability to communicate effectively.
COMPUTER SKILLS: Basic computer skills. Proficient in Microsoft Applications (Word, Excel, Outlook).
MATHEMATICAL SKILLS: Simple math and cash counting.

Responsibilities

Oversee and assist in all of the Branch MSR responsibilities.
Underwrites consumer loans up to the amount assigned per credit union policy.
Represents the branch as appropriate in its relationships with members, sponsor organizations(s), suppliers, other financial institutions, and similar groups.
Assist in hiring, training, directing, and evaluating employee performance within the branch; Insure manager is aware of performance problems and take appropriate disciplinary action as instructed.
Assists Branch Manager in maintaining communications with main office; aiding in preparation of standard reports.
Assist Branch Manager to monitor all branch activities to insure they are in compliance with established credit union policies and procedures.
Identifies cross-sell opportunities and cross-sells services to members.
Performs other duties as assigned.
Accurately and efficiently processing member transactions including deposits, withdrawals, transfers, loan payments, cash advances, and cashing checks.
Appropriately addresses and resolves member requests/issues. Escalates issues outside of authority level.
Follows established quality control practices to ensure error-free work. Reviews work for accuracy, completeness, and compliance to regulations.
Educates members on use of Credit Union convenience products including online banking, mobile banking, ATMs, and telephone banking.