Assistant Branch Manager II - Bilingual Preferred (English/Spanish)

SiteOne Landscape Supply, Inc.•Lexington, MA

50d

About The Position

The Bilingual Assistant Branch Manager is responsible for supporting the Branch Manager in achieving excellence in all facets of branch operations including inventory management, team development, customer value, and overall financial performance and growth.

Requirements

3 to 5 years of experience in retail nursery, irrigation and/or landscape industry preferred
3 to 5 years of managerial experience including leadership, issue management, motivation and team building preferred
Bilingual Proficiency - candidates who are conversational in English/Spanish preferred
Demonstrates exceptional customer service to all SiteOne customers
Responds to and resolves more complex questions and issues, utilizing experience and greater knowledge of products and customer base
Proactively identifies and capitalizes on opportunities to grow sales with current and potential customers
Understanding of sales and operations planning process
Excellent communication, customer service and leadership skills
Ready and willing to learn and adopt, and encourage others to learn and adopt, new technologies and ways of working
Working knowledge of accounting fundamentals
Knowledge of market preferences, competition, regulations and trends
High School or secondary diploma or equivalent required

Nice To Haves

Higher education degree preferred

Responsibilities

Create a positive environment for branch associates which encourages teamwork in alignment with SiteOne DNA.
In collaboration with the Branch Manager, lead a team and recruit top talent to determine individual strengths and weaknesses of branch associates.
Actively coach and mentor branch associates to achieve high performance and to facilitate their long-term career development at SiteOne.
Train and coach all branch associates in customer value best practices and facilitate a culture whereby every team member is obsessed with customer success.
Promote an incident-free environment by emphasizing safety daily through leading by example.
Encourage a strong safety culture through workplace organization, training and executing policies.
Implement strategy to achieve goals and monitor key performance metrics to assess daily, weekly and monthly progress and to track improvement initiatives.
Work with Branch Manager to review performance metrics to track progress and continuously adjust strategies to achieve area goals in light of changing market conditions.
Partner with branch leadership to understand the impact of emerging technologies and ways of working on business performance, and actively support and lead their implementation.
May include direct supervision of associates.