Assistant Manager (Bilingual English/Spanish Preferred)

CO156•Lakewood, CO

53d•$50,000 - $55,000•Onsite

About The Position

We are seeking a versatile, high-energy Assistant Manager to serve as a strategic partner to our ownership team. As an independently owned franchise and family-run business just six months into our journey, we are poised to advance into the next stage of growth and possibility. We aren't just looking for another employee; we are looking for a key member of our extended family who wants to help us build a lasting legacy. In this pivotal role, you will bridge the gap between our Front of House (Shipping & Customer Service) and Back of House (Design & Print Production) while helping us increase to new service lines. We need a leader who can drive operational excellence, develop sustainable systems from the ground up, and foster a joyful, high-performing culture. You won’t just be working in the business; you will be helping to shape and direct it, working hand-in-hand with store ownership. You will help us become known as a leader for print quality and efficiency; an expert in shipping and logistics; and as a hub for innovation and community in Lakewood. Note: We take pride in serving our diverse Belmar neighborhood; therefore, bilingual fluency (English/Spanish) is strongly preferred for this leadership role.

Requirements

Experience: 2+ years in retail operations, print production, retail shipping, freight brokering, or management.
Language: Bilingual (English/Spanish) is strongly preferred.
Technical Skills: Proficiency working with basic technology (PC/Mac, Google Suite including Gmail), comfort using digital tools and management systems (Trello, Canva, Adobe Creative Suite, Fiery, VersaWorks) and ability to learn new systems/platforms (POS, Shipping Software, HubSpot, Freight Portals)
Leadership: Proven experience in hiring, training, and managing a team.
Notary: Must be a Notary Public or willing/able to become certified in Colorado within 30 days.
Physical: Ability to stand for extended periods and lift packages up to 50 lbs.
Dependability: Available during normal business hours, including Saturdays.
Personal Attributes: "We-Not-Me" Perspective: You foster a collaborative culture where individual success is measured by how effectively you support and elevate the entire team.
Customer-Centric: You are friendly, empathetic, and a clear communicator who listens proactively, works to find solutions, and aims to build long-term relationships.
Bridge Builder : You can translate "customer needs" into "production jobs."
Growth Mindset: You are curious and motivated to expand your skill set (e.g., 3D printing or freight shipping). If you don’t know something, you are open to learning it.
Community Minded : You take pride in the organization's core values and its role in the neighborhood.
Strong Time Management and Organizational Skills : You can thrive in a fast-paced environment with the ability to triage and multi-task.
Reliable: You are organized, dependable, and ready to take ownership of the store's success.

Responsibilities

Operations Management : Oversee daily store operations, including opening/closing procedures, cash handling, and inventory management.
Systems Development: Lead initiatives to establish, document, and implement new SOPs and workflows as our business matures.
Business Services: Manage all front-of-house services, including Fieldprint fingerprinting and Anytime Mailbox and iPostal1 virtual mailboxes, ensuring proper staff training/supervision, policy compliance, and customer satisfaction.
Notary Public : Serve as a notary public (active Colorado license or willingness to obtain within 30 days of employment).
Relationship Management: Interact with and oversee shipping couriers, various production vendors, and other community partners.
Culture : Lead by example to foster a positive, collaborative culture rooted in joy, where every employee is empowered and accountable.
Talent Development: Actively participate in hiring, training, and mentoring team members, promoting internal growth.
Customer Advocacy : Act as our lead consultant, recommending personalized solutions that drive sales and build lasting relationships.
Issue Resolution : Handle complex customer escalations with tact and professionalism to ensure retention.
Workflow Management : In coordination with production lead, oversee the entire production cycle (estimating, file prep, proofing, finishing, and fulfillment) to ensure efficient throughput.
Technical Expertise: Maintain proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop), Canva, Fiery, and VersaWorks.
Equipment Maintenance: Ensure proper regular maintenance of production equipment (Ricoh 5300, Duplo 616 Pro, Roland VG3, Canon TM355) and manage technical issues.
Strategic Expansion : Assist in scaling capabilities for wide format offerings (stickers/vinyls on Roland VG3) and co-developing our new bespoke consumer 3D printing program (BambuLab X1C) with our resident 3D printing expert.
Retail Leadership : Serve as the expert consultant for all retail carriers (DHL, FedEx, UPS, and USPS), creating cost-effective solutions for customers.
Freight Brokerage: Develop expertise in our co-located World Options freight brokerage, handling domestic and international commercial freight (LTL, FTL, small parcels).
Business Development: Utilize the World Options Portal to quote, book, and track shipments, while generating leads and tracking outreach in HubSpot to drive new commercial growth.

Benefits

Impact : Ability to get in at the ground level (center in its first year looking to grow and expand with its employees).
Career Path : Fast track to future leadership positions (Store Manager, Multi-Unit General Manager).
Culture: A fun, inclusive, people-centered environment.
Training : Chance to learn about new equipment, emerging technologies including 3D printing and commercial freight logistics.
Education : Access to the PostNet network with resources, experts, and ongoing training, plus opportunity for paid classes and industry certifications.

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