Assistant Branch Manager II

Scott Credit Union•Evergreen Park, IL

6d•Onsite

About The Position

The Assistant Branch Manager I/II is responsible for the day to day operations of the branch. The Assistant Branch Manager will ensure the branch’s success in the Branch Manager’s absence. This includes working with employees to ensure exceptional member service is offered, members are educated around SCU products and services, tasks are completed, and the branch runs efficiently.

Requirements

High school diploma or GED
Minimum three years of diversified experience working in a customer service environment or a financial institution
Personal computer experience to include Microsoft Office products, OR;
Successful completion of all requirements of the Scott Credit Union Branch Manager Trainee Program

Responsibilities

Coach, lead and motivate branch employees: promote participation in cross sales of products and services: provide training where applicable. Meets with employees regularly or an individual and group basis to establish and reinforce sales/service goals.
Develops, plans, and schedules for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service-delivery.
Sets clear expectations for employee performance and responsibilities, coordinates work and procedures, evaluates progress, and provides feedback.
Ensures branch reports and task are completed with accuracy and meets deadlines. Reviews and research errors and ensure accountability of those involved as well as recognizing training and coaching opportunities.
Inputs consumer loan applications in accordance with SCU loan policy and federal lending regulations, counsels and advises members on financial situations and cross-sells credit union products and services.
Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and finalizes a resolution.
Participates in community activities to promote and market the branch and Scott Credit Union.