Bank - Assistant Branch Manager / Business Development
About The Position
The Assistant Bank Manager / Business Development is a vital position that supports the Branch Manager in the overall operations and customer experience of the retail branch, with a primary focus on driving new business growth and deepening existing client relationships. This dual role involves assisting with team management, ensuring operational excellence, and actively executing the branch's business development strategy. The ideal candidate is a proactive, results-oriented professional with a strong background in retail banking, exceptional coaching skills, and a proven ability to actively develop and secure new business opportunities.
Requirements
- 3–5 years of experience in retail banking, with at least 2 years in a supervisory role.
- In-depth knowledge of banking products, services, and operations.
- Strong sales and business development skills with a track record of meeting or exceeding targets.
- Excellent interpersonal and communication skills for engaging with customers, staff, and the community.
- Exceptional problem-solving and decision-making abilities to handle operational challenges and customer issues.
- Solid understanding of financial principles and risk management.
- Ability to analyze financial data and business metrics to inform strategic decisions.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Knowledge of the core platform CSI is desirable.
Responsibilities
- Proactively identify, solicit, and secure new business accounts and deposit relationships through outside calling, networking, and community involvement.
- Foster relationships with existing clients by identifying needs and cross selling a wide range of products and services, including loans, deposits, and investment products.
- Assist the Branch Manager in managing daily branch operations, including opening/closing procedures, cash handling, and security protocols, ensuring efficiency and compliance.
- Support the Branch Manager in ensuring the branch operates in full compliance with all federal and state banking regulations, as well as internal bank policies and procedures.
- Handle complex customer issues and complaints, providing timely and effective resolutions to ensure customer satisfaction and loyalty, and escalating matters to the Branch Manager when necessary.
- Assist in monitoring branch performance metrics and sales pipeline, contributing to regular reports for senior management.
- Regular, reliable and predictable onsite attendance is an essential function of this job.
- Other duties, this is a smaller branch where everyone needs to be willing to assist as necessary.
Benefits
- Bank19, a division of First Bank and Trust of Memphis, offers a comprehensive benefit package and PTO (paid time off) for eligible employees. The benefit package includes Health, Dental and Vision Insurance, options to participate in a Health Savings Account, Flexible Spending Account, Health Reimbursement Arrangement, Life and AD&D coverage, voluntary Short-Term, Long-Term Disability and Supplemental insurance. In addition, eligible employees have the option to participate in a company retirement plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
