Branch Development Manager

COMPANY WRENCH LTD • Charlotte, NC

4d

About The Position

The Branch Development Manager may work in the Parts, Service, or Rental Departments and will work to align training, branch vacancy coverage, and business development within Company Wrench’s goals. The Branch Development Manager will work with managers to identify training needs. Above all else Branch Development Managers will champion and train branch employees to provide “The Cutting Edge of Customer Service” The Branch Development Manager will fulfill the following duties: • Fill in for the absence of Department Mangers at Branch Locations • Assist and help in the case of branch work volume increases • Assess and administer branch employees’ needs for training • Evaluate branch safety concerns in collaboration with the Safety Director • Create & manage a training budget, ensuring that operations are in budget • Develop and implement training programs that make the best use of available resources • Update and evaluate the effectiveness of the training programs to ensure that they are current • Maintains high employee morale through leadership • Maintain excellent customer relations. • Attains short and long term objectives with good management/planning • CDK Job Code development and maintenance (Service Dept./ Only) • CDK Service Agreement Management development and maintenance (Service Dept./ Only) • Other duties as assigned

Requirements

• A bachelor's degree and 5 years of experience in heavy equipment service or parts or 5 years of experience in service or parts at Company Wrench, Ltd.
• Strong organizational skills
• Strong desire to help others as well as learn new skills
• Strong communication skills
• Strong computer and systems knowledge.
• Excellent customer relations skills
• Safety knowledge
• A good working knowledge of equipment operations and mechanical functions.
• Extensive Parts Book knowledge paper and electronic and/or shop floor management knowledge (Service Department Only)
• Good understanding of financial reporting principles.
• Supervisory and management training in related fields.
• Leadership skills in a specialized repair environment.

Responsibilities

• Fill in for the absence of Department Mangers at Branch Locations
• Assist and help in the case of branch work volume increases
• Assess and administer branch employees’ needs for training
• Evaluate branch safety concerns in collaboration with the Safety Director
• Create & manage a training budget, ensuring that operations are in budget
• Develop and implement training programs that make the best use of available resources
• Update and evaluate the effectiveness of the training programs to ensure that they are current
• Maintains high employee morale through leadership
• Maintain excellent customer relations.
• Attains short and long term objectives with good management/planning
• CDK Job Code development and maintenance (Service Dept./ Only)
• CDK Service Agreement Management development and maintenance (Service Dept./ Only)
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager