Assistant BOC Manager - Fixed Route

Transdev • Las Vegas, NV

19d • $70,000 - $85,000

About The Position

The Assistant BOC Manager will manage all aspects of BOC Operations including but not limited to on time performance standards, service interruptions, detour management, and all other aspects of the transit service. This position will also BOC Agents, Senior BOC Agents, OTP Monitors, and BOC Shift Managers and ensure that they are accomplishing all their assigned tasks and following their unique job descriptions and standard operating procedures (SOPs). The Assistant BOC Manager will work closely with the BOC Manager to provide guidance and support to all BOC personnel for the goal of maximizing the reliability and safety of our transit service for our passengers.

Requirements

• At least 3 years’ experience working in public transit.
• Minimum 3 years’ experience working in a supervisory or management role.
• A high school diploma or equivalent
• Must be skilled in customer service delivery, problem-solving, and decision-making.
• Excellent communication and negotiation skills, ability to influence without authority.
• Must have a working knowledge of ADA law and ADA service requirements.
• To be dependable and proficient in time management, meeting deadlines, and multi-tasking.
• To be able to work a flexible schedule which may include weekends.
• Proficiency using MS Office products including MS Excel and MS Word and Windows based programs.
• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Responsibilities

• The Assistant BOC Manager is a key member of the extended local leadership team by providing 24/7 management presence to Transit Operations staff.
• Monitors and evaluates daily Transit Operations activities and employee’s performance including missed runs, on-time statistics, total work and pay hours, accident data, and other operations related functions.
• Monitors and evaluates employees’ performance and provides all levels of disciplinary action as needed.
• Knowledge with the entire Las Vegas RTC service (geographical) area.
• Must be knowledgeable with all aspects of bus operators, road supervisors, terminal supervisors, on -time performance monitors’ jobs.
• Must be knowledgeable with special events that occur in the Las Vegas area.
• Understand and follow the RTC’s (the client) and Transdev’s policies and procedures.
• Ensures performance indicators meet or exceed client and corporate expectations. Liquidated damages are kept to a minimum and failures are corrected.
• Responsible for implementation and support of business-critical operations technologies (VDS, Zonar, AVL, etc.) which requires serving as a subject matter expert on the tools and making recommendations on the best application of the tools into the operating environment.
• Responsible for managing the location’s performance, make best practices recommendations, train on technology solutions, and facilitate the implementation of those solutions. These activities, overall, support the improvement of service quality and financial performance of Transdev operations.
• Coordinates the dispatching, in-service monitoring, and evaluations involved in daily transit operations.
• Completes necessary daily and/or weekly reports for company and client to ensure service quality.
• Informs BOC Manager of potential risks in the operation.
• Ensures the company vision, values and culture are understood, communicated, and promoted throughout operations.
• Manage staff, their schedules, and handle call-offs by filling those shifts.
• Must be proficient in Microsoft software, Data Analytic skills, and experience in leading a team of five or more.
• Must be able to work a flexible schedule and work all shifts when needed.
• Responsible for maintaining positive employee and labor relations including regular engagement with all operations staff, acknowledging performance, providing coaching, promotion opportunities and overall job satisfaction.
• Performs all other duties as assigned and may assist with other areas based on location needs.

Benefits

• Competitive Salary: $70,000 - $85,000 annual salary range. DOE
• Attractive benefits package, including 401(k) with company contribution, medical, dental and vision
• Paid time off & vacation
• Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees