Assistant BDC Manager - Ron Tonkin Toyota
About The Position
Are you a multitasking pro who loves working with people, thrives in a fast-paced environment, and has a passion for delivering top-notch customer service? If you're ready to take the next step in your career, we have the perfect opportunity for you! We're seeking an Assistant BDC/Rental Manager who's ready to take charge, support daily operations, and ensure every customer interaction is smooth, efficient, and memorable. This hybrid role blends business development, customer service, and rental coordination-making you a key player in both our sales and service departments. Why Join Ron Tonkin Toyota? For over 50 years, Ron Tonkin Toyota has been a trusted name in the Pacific Northwest, recognized for our commitment to customer satisfaction and our supportive work culture. We are dedicated to providing our employees with the tools, training, and environment they need to succeed and grow their careers. Assistant BDC/Rental Manager Job Responsibilities Assist in managing incoming sales and service leads through phone, email, and online inquiries. Schedule appointments and follow up with potential customers to support the sales team. Help coordinate the rental vehicle fleet, ensuring vehicles are clean, available, and properly documented. Communicate effectively with service advisors, technicians, and customers to manage rental timelines and expectations. Track performance metrics and support daily reporting to ensure department goals are met. Step in to support the BDC Manager and Rental Manager as needed, keeping operations running smoothly. Schedule: 4, 10 hour shifts
Requirements
- Proven experience in a high-volume automotive Business Development Center (BDC).
- Previous experience managing, supervising, and training a team is required.
- Deep familiarity with CRM and DMS systems used in a modern automotive dealership.
- Exceptional organizational skills and the ability to manage high call and internet lead volumes simultaneously.
- Outstanding verbal and written communication skills with a focus on world-class customer service.
- Self-motivated, enthusiastic, and goal-oriented attitude.
- A valid driver's license and a clean driving record are required.
- Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check, and pre-employment drug screen.
Responsibilities
- Assist in managing incoming sales and service leads through phone, email, and online inquiries.
- Schedule appointments and follow up with potential customers to support the sales team.
- Help coordinate the rental vehicle fleet, ensuring vehicles are clean, available, and properly documented.
- Communicate effectively with service advisors, technicians, and customers to manage rental timelines and expectations.
- Track performance metrics and support daily reporting to ensure department goals are met.
- Step in to support the BDC Manager and Rental Manager as needed, keeping operations running smoothly.
Benefits
- Health Insurance starting at under $100 per month.
- Dental, Vision, and Company-Paid Life Insurance.
- Employee Assistance Plan.
- 401(k) with Company Match.
- Paid Time Off that accrues from Day 1.
- An excellent menu of voluntary benefits.
- Employee pricing for you and your family on vehicles, parts, and service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
No Education Listed
Number of Employees
51-100 employees
