Assistant Banquet Manager

Mystic Lake Casino Hotel • Prior Lake, MN

7d • Onsite

About The Position

The Assistant Manager, Banquet Operations oversees Banquet services in accordance with Banquet Event Orders (BEO's) to ensure guest satisfaction, promote guest loyalty and drive return visits. This position provides leadership and work direction to banquet team members executing the events. This position is responsible for consistently delivering excellent guest service and ensuring a high-quality experience.

Requirements

• Combination of post-high school education and/or restaurant banquet experience to equal 3+ years.
• 1+ years of director or indirect leadership experience of teams of 5+ people.
• Experience with Microsoft Office suite (i.e., Word, Excel, Teams) required; experience with restaurant-specific software preferred.
• Excellent written and verbal communication and guest service skills.
• Certified Food Service Manager Certificate or ability to obtain within one year of employment.
• Ability to immediately obtain TIPS alcohol service certification.

Nice To Haves

• Experience with restaurant-specific software

Responsibilities

• Coordinates and managers banquet events and activities by ensuring appropriate use of equipment, facilities, and personnel.
• Coordinates banquet activities in accordance with BEO's and service standards to ensure guest satisfaction.
• Assigns tasks and ensures follow through with team members.
• Conducts daily operations in adherence to policy, procedures, and safety standards, including responsible alcohol service.
• Interacts and establishes relationships with guests to improve retention, promote guest loyalty, and resolve guest concerns/complaints.
• Handles billing procedures during events as assigned.
• Utilizes forecasting data to prepare schedules and ensure optimal staffing.
• Prepares and disseminates departmental communication regarding banquet events and activities.
• Coordinates and conducts staff training and development.
• Interviews potential team members, assists with continuous performance management for team members.
• May be asked to perform Assistant Restaurant Manager duties.

Benefits

• Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise.
• Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more.
• Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees