Assistant Banquet Manager

Folino Estate • Kutztown, PA

3d

About The Position

Do you enjoy motivating and managing teams? Do you love helping to make dreams come true and create happy memories? We are looking for a dedicated Assistant Banquet Manager to assist our Banquet Manager in all aspects of a banquet or event, including set-up, menu selection and food presentation, serving, and cleanup while focusing on detail and quality of the presentation and customer service. The Assistant Banquet Manager is also responsible for assisting the Banquet Manager in all aspects of supervision of banquet staff including hiring, training, coaching, disciplining, and reviewing banquet staff.

Requirements

• A degree in hospitality or business management is an asset but not required. A secondary diploma is required.
• Previous supervisory experience is required
• Knowledge of food and beverage operations and preparation is required
• Excellent communication and guest relation skills in English
• The ability to work well with a large group of people in a team environment
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
• Must maintain composure and objectivity under pressure
• Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guest
• Ability to work a flexible schedule including nights, days, weekends, and holidays

Responsibilities

• Coordinates with other staff and departments to arrange for the delivery of requested service
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and foodservice
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings, including table linens, china, glass, silverware, and condiments for correct placement and ensures that each element is clean, undamaged, and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures the proper sequence of service for each event
• Monitors banquet team members to ensure all operating procedures are followed
• Supervises clearing and post function cleanup and garbage removal
• Maintains clean and orderly back area, pre-function area, and storage areas
• Assures that all china, glassware, silverware, linen, etc. are returned to their proper locations after each event
• Supervises the handling, storage, and security of all catering service equipment
• Meticulously plans events with captains to ensure execution is achieved at the highest level
• Reviews scheduling and labor needs to meet the guest needs as well as maximize efficiency
• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Remains alert of complaints and or unsatisfied guests and responds appropriately to ensure guest satisfaction
• Conducts regular meetings with event managers to ensure the needs of the clients are being met
• Conducts regular meetings with the event managers and general manager to continuously evaluate strategies and ideas for enhancements to benefit the guest experience
• Ensures staff training programs are implemented and measured regularly
• Conducts regular staff meetings to build rapport and ensure colleagues are well informed
• Provides colleagues with work schedule each week
• Clearly projects the visions of the department and measures progress
• Conducts quarterly reviews of colleague's performance and provides council as needed
• Assists with recruitment efforts, receives, and reviews employment applications, and conducts new employee orientation
• Conducts interviews carefully outlining the functions of the position for which a potential colleague is being interviewed for
• Assesses additional training needs and provides ongoing training opportunities
• Proactively intervenes and resolves actual or potential employee relations morale problems
• Accurately prepares a daily summary of events as required
• Attend meetings/training as required
• Assistance when needed for FOH
• Accurately perform administrative tasks as required
• Ensures payroll is reviewed and finalized as set forth by the policy of the organization
• Maintains a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management

Benefits

• Competitive compensation package
• Medical insurance options
• Paid holidays and vacation
• Company dining program
• Clear path for growth and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED