Assistant Banquet - Event - Services Manager

Hilton Charlotte University Place•Charlotte, NC

About The Position

The Hilton Charlotte University Place has an amazing opportunity to join our Food & Beverage Team. The Assistant Banquet (Event Services) Manager is responsible for assisting the Banquet Manager to lead the operations of the event services team to ensure superior quality of service and room arrangement for all meetings and events. \Participates in the training, scheduling, and management of all department team members Directs the proper setup and breakdown of all events Ensures team member and guest safety in the set-up and arrangement of events Assists in the set-up, service ,and break down of events as business needs and staffing levels dictate Works closely with the Culinary team to ensure proper meal counts and scheduling of staff Directs the proper service of food and beverage in accordance with contractual agreements Participates in the conducting of pre-event meetings with staff to ensure proper service Greets and maintains communication with the event contact before and throughout the event to ensure service and all other arrangements meet/exceed expectations Completes final billing and ensures payments are processed in accordance with company policy/procedures Maintains the cleanliness of all event spaces, service areas, and equipment Directs and ensures the proper handling, use, and storage of all banquet equipment and supplies Fills in for the Banquet Manager in his/her absence Ensures team members adhere to property uniform standards Maintains constant communication with fellow leadership Carries out supervisory responsibilities according to company policies and procedures and applicable regulations, including, but not limited to, training, planning, assigning/directing work, rewarding/disciplining team member,s and addressing complaints/solving problems Complete all required event/shift reports Perform duties with the ability to lift/carry/move up to 50 pounds regularly Performs other duties as assigned by management

Nice To Haves

Hotel Banquets: 2-3 years (preferred)

Responsibilities

Assist the Banquet Manager in leading the event services team.
Ensure superior quality of service and room arrangement for all meetings and events.
Participate in training, scheduling, and management of department team members.
Direct the proper setup and breakdown of all events.
Ensure team member and guest safety in the set-up and arrangement of events.
Assist in the set-up, service, and break down of events as business needs and staffing levels dictate.
Work closely with the Culinary team to ensure proper meal counts and scheduling of staff.
Direct the proper service of food and beverage in accordance with contractual agreements.
Participate in conducting pre-event meetings with staff to ensure proper service.
Greet and maintain communication with the event contact before and throughout the event.
Complete final billing and ensure payments are processed in accordance with company policy/procedures.
Maintain the cleanliness of all event spaces, service areas, and equipment.
Direct and ensure the proper handling, use, and storage of all banquet equipment and supplies.
Fill in for the Banquet Manager in his/her absence.
Ensure team members adhere to property uniform standards.
Maintain constant communication with fellow leadership.
Carry out supervisory responsibilities according to company policies and procedures and applicable regulations.
Complete all required event/shift reports.
Perform duties with the ability to lift/carry/move up to 50 pounds regularly.
Perform other duties as assigned by management.