Assistant, Admissions

Austin Community College • Austin, TX

3d • Onsite

About The Position

To provide support services to prospective, returning and current students, staff and faculty.

Requirements

• One year of related work experience.
• High school diploma or educational equivalent.
• Maintaining an established work schedule.
• Effectively using interpersonal and communications skills including tact, discretion and diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow-through.
• Maintaining confidentiality of work-related information and materials.
• Applying academic record policy and procedures.
• Establishing and maintaining effective working relationships.
• Effective customer-orientation when working with a multicultural population.
• Use a variety of spreadsheet, word processing, database, and presentation software.
• Use large scale, cloud based data management systems
• Work safely and follow safety rules.
• Report unsafe working conditions and behavior.
• Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Nice To Haves

• May also use social media, work with desktop publishing, and update webpages.

Responsibilities

• Provides in-person and virtual customer service to prospective, current, and returning students; assists students with registration issues, and in requesting and distributing student transcripts; answers incoming calls and responds to inquiries.
• Update applicant status to student after applications are approved for completion.
• Records and reports application processing errors; monitors progress through to resolution.
• Uses critical-thinking and judgment to accurately determine Texas residency for tuition purposes using state mandated and accrediting requirements.
• Responsible for decisions that require critical-thinking, initiative and judgment in order to maintain accurate student records such as verifying enrollment, updating student records, receiving and posting incoming transcripts and TSI exemptions according to TSI Compliance guidelines.
• Opens and distributes mail.
• Uploads student record documents to cloud-based content management system.
• Files and maintains student records in accordance with State of Texas record retention requirements.
• Uses independent judgment to resolve complex problems and issues from applicants, students, faculty, Help Desk, Dean of Students, Financial Aid, Student Accounting, and other Academic departments, or the general public by telephone, fax, email, virtual office or in person.
• Make appropriate referrals when needed.
• Works with the Registrar’s Office to research and correct transcript discrepancies.
• Maintains office supplies as needed.
• Conducts communication campaigns including outbound calls, emails, or text to applicants who have started or submitted their application.
• May creates and distribute student college identification cards.
• Participates in and promotes admissions and enrollment through activities such as application and registration events and Student Life events.
• May contact other colleges, schools, or agencies to obtain clarification of possible discrepancies on transcripts before updating student information in system; may contact internal departments for clarification of accounting information and residency codes before updating student information in system.
• Assist with gathering information and providing reports as needed to appropriate departmental operational stakeholders.

Benefits

• Full-time faculty and staff employees who work in full-time and/or part-time positions at the college are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short- and long-term disability, retirement plans, and AD&D.
• ACC does not participate in Social Security.
• ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty and Administrators Only).
• Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by federal law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees