Assistant Account Manager

Gallagher•Orlando, FL

About The Position

Ballator Insurance Group, now part of Gallagher, is a national insurance organization that delivers specialized insurance solutions to niche industry groups. Within Ballator, First Florida Insurance Brokers (FFIB) operates as a retail insurance agency focused on serving public entities and nonprofit organizations. FFIB provides access to a wide range of premier programs tailored specifically for these sectors, supported by strong market relationships, specialized coverage options, and deep industry expertise. First Florida Insurance Brokers (FFIB) is positioned to offer clients even greater resources, expanded capabilities, and long‑term support. As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive. We are seeking a highly motivated an Assistant Account Manager to join our team. The Assistant Account Manager – Commercial Lines supports the delivery of exceptional client service through strong account management, coordination, and administrative expertise. This role assists with managing commercial lines accounts, ensuring a seamless client experience by collaborating with internal teams, external partners, and key stakeholders. The Assistant Account Manager is responsible for maintaining high levels of client satisfaction by building and sustaining strong relationships and providing best-in-class service, resources, and support. In addition, this position provides essential sales support to Account Managers and Account Executives, contributing to the overall success of the team and the clients they serve.

Requirements

A minimum of two (2) years of Account Management experience required.
220 Insurance License preferred, minimum 440 Customer Representative License, or ability to obtain these licenses within six (6) months of employment.
Excellent written and verbal communication skills, organizational skills, and problem-solving skills required.

Nice To Haves

Proficiency in public speaking is preferred.
Bachelor’s degree with financial services background or equivalent experience preferred.

Responsibilities

Manage the implementation of assigned existing and new commercial lines client plans and programs.
Coordinate with internal teams and external partners to ensure an exceptional client experience.
Support Account Managers and Account Executives by preparing proposals, marketing materials, and other key deliverables.
Provide ongoing service, support, and education to commercial lines clients.
Plan and conduct participant and client education meetings.
Collaborate with legal and compliance teams to understand and apply new or updated regulations.
Communicate with vendors and partners regarding new and ongoing opportunities.
Facilitate conference calls and meetings with clients, vendors, and internal stakeholders.
Assist in developing sales strategies in partnership with senior leadership.
Attend conferences, meetings, and client events as needed.
Oversee and support analysts and other team members when required.
Maintain accurate documentation, records, and client information.
Perform additional duties as assigned to support the overall success of the team.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program