Assistant Account Manager

Propark Mobility • Cleveland, OH

3d • $45,000 - $55,000 • Onsite

About The Position

We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to o ur simple driving goal: create the perfect parking moment for every guest. Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size! Are you ready to park your career here? As Assistant Account Manager , you will: Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis. Handle customer complaints and day-to-day operational issues. Act as liaison between customers, staff, and management. Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination. Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations. Provide continuous customer service training for all Propark employees at assigned location. Assist in shuttle fleet upkeep, preventative maintenance and repairs. Assist office manager with administrative duties. Patrol and monitor safety and cleanliness of parking garage and facility. Act as point of contact for damage claims and ensure each incident is dealt with completely. Process cash receipts and compile bank deposits for bookkeeper revenue reports. Ensure that all deposits are accurate and properly safeguarded. Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses. Assist in reconciliation of time cards and submission of payroll for Propark staff. Ensure compliance of company and client policies and procedures. May be asked to fill in for front line associates during their absences. May be asked to fill in for Account Manager in his/her absence or on second shift/weekends. Prepare reports, surveys, and conduct special projects as needed.

Requirements

• You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Hospitality Industries.
• You are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest and thoughtful.
• Your friends describe you as trustworthy, loyal and dependable.
• You are self-sufficient, resourceful and decisive.
• You see a challenge as an opportunity and are looking for a position with a chance for growth.
• You have a flexible schedule meaning that the position may require working weekends and holidays.
• You have impeccable conversational and written communication skills.
• You have an exceptional way with people and you bring extraordinary results.

Nice To Haves

• The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset.
• Progressive supervisory experience with front-line team oversight
• Some experience with scheduling and payroll is a plus
• Bachelor’s degree with a concentration in business is helpful but not required.

Responsibilities

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and maintenance personnel on a daily basis.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.
• Assist in training cashiers, valets, and shuttle drivers to ensure meeting of job expectations.
• Provide continuous customer service training for all Propark employees at assigned location.
• Assist in shuttle fleet upkeep, preventative maintenance and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims and ensure each incident is dealt with completely.
• Process cash receipts and compile bank deposits for bookkeeper revenue reports.
• Ensure that all deposits are accurate and properly safeguarded.
• Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses.
• Assist in reconciliation of time cards and submission of payroll for Propark staff.
• Ensure compliance of company and client policies and procedures.
• May be asked to fill in for front line associates during their absences.
• May be asked to fill in for Account Manager in his/her absence or on second shift/weekends.
• Prepare reports, surveys, and conduct special projects as needed.

Benefits

• Free Parking!
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• Paid vacation and an extra day-off on your birthday!!
• Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)
• Free parking while working at your assigned Propark location(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees