Assistant Account Manager

CJK Group, Inc.•Grand Rapids, MI

5h•Onsite

About The Position

Sheridan is a family of innovators and doers who value the craft and art of printing and the processes used to create and distribute the world’s content. They care about each other, support each other, and provide every opportunity for training, growth, and developments. They work hard, have fun, and are proud of what they do. The Assistant Account Manager role is part of this team, assisting with various tasks related to order entry, shipping, mailing, proof processing, customer inquiries, and supporting Account Managers.

Requirements

Minimum high school diploma or GED along with some customer service experience.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to act with integrity, professionalism, and confidentiality.
Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems.
Proficient with Microsoft Office Suite or related software.

Nice To Haves

Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and /or training; or equivalent combination of education and experience is preferred.
Familiarity with Technique Operating System.

Responsibilities

Enter orders with complete job specifications into the core business system.
Process and prepare shipping and mailing instructions.
Process and route all proofs and materials supplied by customers.
Assist with processing change orders.
Gather information for Account Manager or Senior Account Manager.
Assist in creating and maintaining customer standing instructions and profiles.
Assist with entering specifications for Estimating.
Assist with incoming phone calls and e-mails.
An effort must be made to answer or resolve the customers' questions or concerns rather than simply taking a message for the Account Manager.
Assist in processing customer complaints.
Maintain an accurate and timely filing system of sample books/issues and master job files.
Take initiative to assist other teams when needed or low on work.
Provide desk coverage for the Account Manager and manage their duties when they are out of office.
Other duties as assigned, including but not limited to, miscellaneous errands, and special projects at request of Account Managers or Senior Account Managers.