Assignment Support Coordinator

Paul Davis Restoration•Jacksonville, FL

2d•$45,000 - $48,000•Remote

About The Position

Our company's mission is to provide opportunities for great people to deliver best-in-class results . Join Our Dynamic Team as the Assignment Support Coordinator! Are you a seasoned Assignment Support Coordinator with experience in business or construction? Are you looking to leverage your expertise in a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates multiple franchise locations across North America, seeks an Assignment Support Coordinator to join our robust Claims Force/Quality Assurance Team. We are seeking a dedicated and experienced Assignment Support Coordinator who will be responsible for ensuring local Franchise offices are compliant with Program SLA (service level agreement) and Program guidelines. This position assists in driving Program performance to exceed Carrier expectations. As a key member of the Paul Davis Restoration, Inc. (PDRI) Claims Force team, this position leverages the skills and relationships of US Operations team members to improve scorecard performance to exceed Carrier expectations. This role is designed to provide operational and administrative support to our network of franchisees, ensuring they receive the resources, oversight, and guidance necessary to deliver top-quality restoration commitments. As a key support team member, you will play a critical role in helping ensure that franchise locations consistently meet company standards and customer expectations and communicate openly with our insurance carrier partners.

Requirements

Computer literacy with MS Office Suite (Word, Excel, PowerPoint), SharePoint, Adobe, etc.)
Strong organizational and time management skills, with the ability to manage multiple assignments simultaneously.
Excellent verbal and written communication skills, with a customer-service mindset.
Ability to work collaboratively with franchisees and internal teams to ensure smooth operations.
Proficiency with project management software, CRM systems, and general office tools (e.g., Microsoft Office Suite)
Coaching methods and conflict resolution
Ability to learn and operate our primary operating systems (RMS, Xactimate, XactAnalysis, Claims Connect, Mobile Claims, MICA Exchange, PowerBI, SharePoint, One Drive, and others)
The ability to work under pressure
Exceptional attention to detail
Ability to conceptualize
Ability to work independently
Self-driven
Ability to work office equipment (fax, scanner, printer, copier, phone system, computers)
Maintain a high level of confidentiality
Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics
High School Diploma or GED
Bachelor’s Degree or equivalent experience in business administration or other related field

Nice To Haves

IICRC Certifications are a plus, but not required

Responsibilities

Franchisee Support : Monitor direct program assignments from first notice of loss through pre-scrub estimate completion. The Scorecard Performance Associate will seek routine updates, reinforce performance and timeliness standards, monitor and coach document uploads and process completion, and drive improvement by proactively reaching out to Franchises and checking the status of the pending Service Level Agreement requirements.
Assignment Coordination : Help franchisees manage and track the progress of direct program assignments, ensuring timely and efficient completion, with timely and transparent documentation of job status throughout the process. Assist with coordinating schedules, resources, and any additional support needed to meet SLA deadlines.
Quality Assurance: Ensure that franchisee operations are aligned with industry standards, organizational expectations, and carrier partner standards. Provide support to Scorecard Performance Associates and Scorecard Performance Manager through feedback loops to drive alignment and compliance with all assignments to meet industry and carrier partner standards.
Training and Resources : Assist in providing ongoing training and support to franchisees, ensuring they have access to the latest tools, resources, and processes necessary for success. Help create and update training materials related to best practices, expectations, and direct program assignment success.
Documentation and Reporting : Maintain accurate records of franchisee assignments, internally documenting key expectation compliance to drive training and coaching initiatives. Ensure franchisees are submitting required documentation on time and following established reporting processes.
Communication and Problem Resolution : Act as a liaison between the franchisor and franchisees, helping usher them to partner PDRI teams to resolve any operational or service issues that arise during assignments. Provide clear and timely communication to franchisees regarding updates, changes, and new policies.
Teamwork and Collaboration : Attend company or team meetings virtually, as required, to be informed on all things Paul Davis. Additionally, trends that are identified should be reported to the Scorecard Performance Manager. All other duties as assigned.