Assigner/Dispatcher
About The Position
Assigns daily scheduled work orders to ensure the attainment of safety, reliability, and compliance goals. Optimizes workforce to ensure the timely response to field operations and other Distribution Operations' customers. Essential Functions Serviceable communication with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply Efficient distribution of workload that is efficiently prioritized to all field employees for the achievement goals and objectives Managed workforce level to ensure timely completion of all daily assignments Exceptional response time to emergency calls and facility locates Effective data-gathering, order distribution and communication Assigns the activities of all field employees for all field work based upon workload requests and manpower availability. Prioritizes and assigns daily work orders to optimize utilization of resources. Monitors work throughout the day, and reprioritizes and reassigns work as necessary to properly manage overtime. Assigns labor and equipment resources that will support the schedule. Coordinates the distribution of work to maximize operations effectiveness. Works with schedulers to ensure the appropriate prioritization and routing of daily work. Manages the backlog of undated and filler work that needs to get done. Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained. Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply to ensure a collaborative and effective link. Consults with Schedulers to ensure the most efficient assignment of work. Coordinates with others, as appropriate (including outside parties utilities and internal resources/departments). Performs crew adjustments in MDSI based on resource constraints (e.g., employee call out) and notify supervisor of employee's off time. Performs other resource updates in MDSI, as necessary. Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints. Compliance with federal and state regulations Compliance with company policies as they relate to the processing of work orders Reschedules work (if needed) and ensures that customers are informed of the updated status.
Requirements
- High School Diploma
- Equivalent work experience taking into account the Responsibilities above
- Proficient MS Office experience (particularly MS Word and MS Excel)
- Demonstrated organizational skills.
- Good communication skills, both written and oral.
- Must be willing to work overtime, as required
- Knowledge of Distribution Operations' policies.
- DL NUMBER - Driver License, Valid and in State
- Valid driver's license and acceptable driving history
- Authorized to work in the United States without requiring sponsorship.
Nice To Haves
- Associate's degree from an accredited institution or equivalent work experience.
- Two years' experience in Distribution Operations
- Dispatching experience is a plus
Responsibilities
- Serviceable communication with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply
- Efficient distribution of workload that is efficiently prioritized to all field employees for the achievement goals and objectives
- Managed workforce level to ensure timely completion of all daily assignments
- Exceptional response time to emergency calls and facility locates
- Effective data-gathering, order distribution and communication
- Assigns the activities of all field employees for all field work based upon workload requests and manpower availability.
- Prioritizes and assigns daily work orders to optimize utilization of resources.
- Monitors work throughout the day, and reprioritizes and reassigns work as necessary to properly manage overtime.
- Assigns labor and equipment resources that will support the schedule.
- Coordinates the distribution of work to maximize operations effectiveness.
- Works with schedulers to ensure the appropriate prioritization and routing of daily work.
- Manages the backlog of undated and filler work that needs to get done.
- Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained.
- Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, and all others that may apply to ensure a collaborative and effective link.
- Consults with Schedulers to ensure the most efficient assignment of work.
- Coordinates with others, as appropriate (including outside parties utilities and internal resources/departments).
- Performs crew adjustments in MDSI based on resource constraints (e.g., employee call out) and notify supervisor of employee's off time.
- Performs other resource updates in MDSI, as necessary.
- Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints.
- Compliance with federal and state regulations
- Compliance with company policies as they relate to the processing of work orders
- Reschedules work (if needed) and ensures that customers are informed of the updated status.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
