Asset & Technical Support Specialist
About The Position
We are seeking a dependable and hands-on Asset & Technical Support Specialist to support equipment logistics, workspace access, and basic technical setup within our contact center environment. This role ensures employees have working equipment, secure access, and minimal downtime during onboarding and daily operations. This is an operational support position focused on preparation, troubleshooting, and accountability — not a systems administration or engineering role. The specialist works independently while coordinating with Operations, IT leadership, and Facilities support. This position does not include supervisory authority. This role operates as an individual contributor and collaborates closely with Operations, IT leadership, and Facilities support. This position does not include supervisory authority.
Requirements
- 2+ years in an operational support environment , such as: Help desk or technical support (Tier 1) IT asset or equipment coordination Contact center floor support Facilities or workplace operations support
- Ability to independently perform: Windows laptop and peripheral setup Hardware troubleshooting (monitors, docks, headsets, cables) Basic connectivity troubleshooting (Wi-Fi, VPN, ports) Conference room or AV setup assistance Clear documentation and issue escalation
- Experience tracking equipment, inventory, or controlled assets
- Strong attention to detail and accountability
- Ability to follow structured processes consistently
- Effective communication with non-technical users
- Ability to manage multiple requests in a fast-paced environment
- Reliable attendance and professional conduct
- High School Diploma or equivalent required
Nice To Haves
- Inventory tracking or ticketing systems
- Badge/access control systems
- Supporting 50+ users in a shared environment
- Contact center or production environment
- Basic Excel tracking
Responsibilities
- Asset & Inventory Management Track, tag, and maintain inventory of laptops, monitors, headsets, docks, and peripherals
- Coordinate equipment distribution, collection, and lifecycle tracking
- Conduct routine audits to verify asset location, assignment, and condition
- Maintain chain-of-custody documentation and accurate records
- Support onboarding and offboarding equipment logistics
- Access & Workspace Support Issue and manage employee badges and building access permissions
- Maintain workstation lock keys and coordinate replacements
- Prepare workstations for new hires and department moves
- Maintain documentation related to access and asset control
- Technical Support (Light / Tier-1 Level) Prepare laptops and peripherals for new users
- Troubleshoot hardware, headset, and connectivity issues
- Resolve workstation setup problems and user equipment concerns
- Assist with conference room and training room AV setup
- Escalate system or network issues to IT with clear documentation
- Operational Support Maintain organized tracking systems and documentation
- Support operational readiness during large onboarding classes
- Coordinate with leadership to minimize production downtime
- Assist with logistical and site support needs as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
