Asset Protection & Safety Mgr
About The Position
The Asset Protection & Safety Manager (APSM) at Lowe's oversees and coordinates programs and processes to minimize loss and maintain a safe working and shopping environment. This role involves monitoring and addressing criminal activities, coaching and training associates, and managing inventory levels to reduce shrink and shortages. The APSM may also need to respond to violent altercations to ensure the safety of customers and staff. This position requires expertise in safety reports, guidelines, and regulations, and involves supporting the Store Operational Leadership team in delivering excellent customer service and improving safety, hazmat, shrink, and security outcomes.
Requirements
- Bachelor's Degree or higher OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection) or equivalent experience.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
- Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
Nice To Haves
- Bachelor's Degree in Criminal Justice, Safety, Business, or related Asset Protection field or equivalent experience.
- National certified training program (e.g., Wicklander-Zuwalski or Reed training).
- Professional accreditation (e.g., APQ, APC) or equivalent experience.
- 2 years of experience directly or indirectly supervising employees including coaching, mentoring, directing, training, performance management, and recognition.
- 2 years of experience as a Manager in a retail environment.
- 1 year of experience conducting quality reviews/audits.
- Demonstrated experience analyzing business documents (e.g., P&L, exception reports).
- Demonstrated experience conducting retail investigations (i.e., has conducted multiple retail investigations).
- Experience in using physical security systems (e.g., CCTV, EAS).
Responsibilities
- Help Store Operational Leadership team ensure associates are delivering friendly, professional, timely service to all customers who shop the store.
- Monitor receiving, shipping, and selling patterns for assigned store.
- Champion initiatives and establish processes and controls that improve safety/hazmat, shrink, and security outcomes.
- Oversee and coordinate programs and processes to minimize loss while maintaining a safe working and shopping environment.
- Monitor and solve for criminal activities.
- Coach and train associates.
- Oversee inventory levels to help with shrink and shortages.
- Respond to violent altercations to keep customers and staff safe.
- Act as an expert on safety reports, guidelines, and regulations.
Benefits
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
