Asset Protection & Safety Mgr

Lowe's Companies, Inc.•Parkville, MD

18h•Onsite

About The Position

The Asset Protection & Safety Manager (APSM) at Lowe's is responsible for overseeing and coordinating programs and processes to minimize loss and maintain a safe working and shopping environment. This role involves ensuring associates provide quality customer service, monitoring receiving, shipping, and selling patterns, and championing initiatives to improve safety, hazmat compliance, shrink reduction, and security outcomes. The APSM monitors and addresses criminal activities, coaches and trains associates, and manages inventory levels to prevent shrink and shortages. They may also need to respond to violent altercations to ensure the safety of customers and staff, and are considered an expert on safety reports, guidelines, and regulations.

Requirements

Generally scheduled 39 to 40 hours per week for Full Time or up to 25 hours per week for Part Time; more hours may be required based on the needs of the store.
Requires morning, afternoon and evening availability any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
Bachelor's Degree or higher OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection).

Nice To Haves

Bachelor's Degree in Criminal Justice, Safety, Business, or related Asset Protection field.
National certified training program (e.g., Wicklander-Zuwalski or Reed training).
Professional accreditation (e.g., APQ, APC) or equivalent experience.
2 years of experience directly or indirectly supervising employees including coaching, mentoring, directing, training, performance management, and recognition.
2 years of experience as a Manager in a retail environment.
1 year of experience conducting quality reviews/audits.
Demonstrated experience analyzing business documents (e.g., P&L, exception reports).
Demonstrated experience conducting retail investigations (i.e., has conducted multiple retail investigations).
Experience in using physical security systems (e.g., CCTV, EAS).

Responsibilities

Helping Store Operational Leadership team ensure associates are delivering friendly, professional, timely service to all customers who shop the store.
Monitoring receiving, shipping, and selling patterns for assigned store.
Championing initiatives and establishing processes and controls that improve safety/hazmat, shrink, and security outcomes.
Oversees and coordinates programs and processes to minimize loss while maintaining a safe working and shopping environment.
Monitors and solves for criminal activities.
Coaches and trains associates.
Oversees inventory levels to help with shrink and shortages.
May need to respond to violent altercations to keep customers and staff safe.
Is seen as an expert on safety reports, guidelines, and regulations.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards