Asset Preservation Coordinator

Mortgage Contracting Services • Lewisville, TX

2d

About The Position

Performs a variety of tasks to provide support for our clients and vendors to preserve real estate assets and takes accountability for entire process from receipt of work orders to resolution and closure which requires coordination of information among various departments and customers.

Requirements

• Ability to compose emails, letters, memos and orally communicate technical information
• Ability to communicate with individuals effectively in person and on the telephone
• Proven ability to proactively manage files in pipeline demonstrating a sense of urgency
• Exceptional customer service skills
• Ability to work well under pressure in a high production-oriented environment
• Effective decision making and problem solving skills
• Must be able to work overtime as needed
• Proficient with Microsoft related software (Word, Excel, Outlook) and internet and customized databases
• Must be able to read and/or interpret numbers and letters correctly
• Must work with numbers to calculate timeframe and evaluate costs and losses
• Must demonstrate organization and prioritization skills to manage time
• High school diploma or GED required
• Six months or more work experience

Nice To Haves

• Four-year college degree a plus but not required
• Mortgage, FHA, and or financial services experience

Responsibilities

• Receive and review incoming work orders related to monthly maintenance items such as repairs, grass cuts, winterizations, etc. and contact appropriate resources as needed; enter transactions into PC using multiple systems
• Verify accuracy and resolve general customer issues using multiple resources and records
• Prepare, edit, distribute, and/or correct specialized and/or complex documents/notes/entries
• Contact customer with any questions or concerns and work to minimize risks
• Monitor queue to ensure the necessary property preservation work is completed
• Ensure all work is completed accurately in compliance with client specifications and company policies
• Performs other duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees