Asset Management Specialist

Govcio LLC

5d•$75,000 - $96,000•Remote

About The Position

GovCIO is currently hiring for a Senior Asset Management Specialist (ServiceNow) to support our US Coast Guard program. This position will be located within United States and will and will be a fully remote position. The Senior Asset Management Specialist is responsible for leading day-to-day execution and continuous improvement of enterprise IT Asset Management (ITAM) processes within ServiceNow. This role serves as a senior functional SME, ensuring accurate lifecycle management of hardware and software assets, strong data integrity, and alignment with financial, security, and operational stakeholders. The position focuses on process ownership, governance, reporting, and operational execution—not platform development or architecture — within an enterprise IT organization supporting large, distributed user populations. Key responsibilities include: IT Asset Lifecycle Management Own and execute end-to-end asset lifecycle processes, including request, procurement, receipt, deployment, maintenance, refresh, and disposal. Ensure asset records remain accurate, complete, and auditable throughout their lifecycle. Manage relationships between assets, users, locations, contracts, and configuration items. ServiceNow ITAM Operations Maintain asset data quality standards, reconciliation rules, and exception handling processes. Collaborate with ServiceNow administrators on enhancements, workflows, and reporting requirements. Discovery & Reconciliation Perform reconciliation between discovery sources, procurement records, and ServiceNow. Identify and resolve gaps such as orphaned, duplicate, or unentitled assets. Governance, Compliance & Audit Establish and enforce ITAM governance standards, SOPs, and control points. Support internal and external audits by providing accurate asset data and documentation. Ensure compliance with organizational, contractual, and regulatory requirements. Reporting & Analytics Develop and maintain dashboards and reports for asset inventory, lifecycle status, and compliance. Provide metrics on asset utilization, refresh cycles, risk, and cost optimization opportunities. Translate asset data into actionable insights for leadership and stakeholders.

Requirements

Bachelor's degree in computer science, information technology, or a related field with 8+ years (or commensurate experience).
Current Clearance Required: Active Secret clearance
7+ years of experience in IT Asset Management, IT Operations, or IT Service Management
3+ years of hands-on experience working within ServiceNow ITAM (HAM and/or SAM)
Strong understanding of asset lifecycle processes, governance, and data management
Experience supporting enterprise or federal IT environments
Advanced reporting and analytical skills using ServiceNow and/or external tools
Excellent written and verbal communication skills
Ability to follow defined processes and documentation

Nice To Haves

Experience working with the United States Coast Guard and/or past DOD experience.
Knowledge of ITIL-aligned asset and service management practices
Familiarity with federal property accountability or regulated environments
ServiceNow ITAM or ITIL certification(s)
Experience supporting large-scale PC refresh or distributed workforce programs
Experience supporting enterprise or regulated environments
Experience working directly with government leadership or senior military officials

Responsibilities

Own and execute end-to-end asset lifecycle processes, including request, procurement, receipt, deployment, maintenance, refresh, and disposal.
Ensure asset records remain accurate, complete, and auditable throughout their lifecycle.
Manage relationships between assets, users, locations, contracts, and configuration items.
Maintain asset data quality standards, reconciliation rules, and exception handling processes.
Collaborate with ServiceNow administrators on enhancements, workflows, and reporting requirements.
Perform reconciliation between discovery sources, procurement records, and ServiceNow.
Identify and resolve gaps such as orphaned, duplicate, or unentitled assets.
Establish and enforce ITAM governance standards, SOPs, and control points.
Support internal and external audits by providing accurate asset data and documentation.
Ensure compliance with organizational, contractual, and regulatory requirements.
Develop and maintain dashboards and reports for asset inventory, lifecycle status, and compliance.
Provide metrics on asset utilization, refresh cycles, risk, and cost optimization opportunities.
Translate asset data into actionable insights for leadership and stakeholders.