Receives inquiry calls and assists the caller with scheduling a face-to-face, phone, or tele-assessment—Triages individuals based on safety risk. Assesses or ensures assessment by a qualified mental health professional of patients who present for assessment. Screens for medical and behavioral emergency conditions. Performs a comprehensive assessment and quality therapeutic care to patients seeking treatment for substance abuse, dual diagnosis, or psychiatric or emotional disorders; coordinates with the clinical team/on-call physician to ensure these needs are met at the facility or other appropriate community providers. Interprets treatment to patient and family to help reduce fear and other attitudes obstructing acceptance of care and continuation of treatment. Completes the administrative processes of admission and precertification of care with external payers, as necessary.
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Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees