Assessment Product Leader

Edupoint Educational Systems LLC•Mesa, AZ

11h

About The Position

Job Purpose: The primary purpose of the Product Leader is to work with customers and internal Edupoint staff to lead the effort to meet the constantly changing needs of existing and future customers using Synergy Assessment. Job Summary: Synergy Instructional Applications products include core, maturing, and emerging software. The Product Leader will be responsible for ensuring that assigned “maturing” software continues to meet the needs of existing and future customers. By working closely with customers, development, quality assurance, and management the Product Leader will guide and support the products they lead by ensuring features and functionality required for our customer’s success are easy to use, comprehensive, and delivered on-time after rigorous testing.

Requirements

Working level competence in the use of the Microsoft Office suite of products
Strong attention to detail
Effective oral and written communication skills
Solid interviewing and facilitation skills
Strong customer service orientation and skills
Ability to work both independently and collaboratively
Strong analytical abilities
Well-developed ability to multitask
Ability to handle sensitive information appropriately
Bachelor’s degree or equivalent work experience in K-12 education, customer service and/or quality assurance
Minimum 1 year of expert knowledge of Synergy™ Product

Nice To Haves

Familiarity with K-12 Education software products preferred
Knowledge and skills in Agile software development preferred
Teaching background in a public or private K-12 school preferred

Responsibilities

Deliver outstanding customer service to existing and future product customers
Work closely with customers and development staff assisting in the design and delivery of new product features
Be familiar with contractual obligations and delivery timelines to ensure Edupoint meets its contract commitments for each product
Coordinate with other vendors to ensure the Edupoint product is supporting critical functionality required to be successful in production
Assist in CCB and ticket targeting to ensure critical needs are delivered timely to customers
Assist Marketing with RFP’s and Sales support when necessary. Conduct product demonstrations for new customers when required
Conduct sessions at Edupoint’s annual Users Conference
Maintain expert knowledge of product features
Maintain expert knowledge of competitive products and marketplace expectations
Lead business and technical analysis sessions to identify requirements to meet current and projected demands for software product changes
Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into specific details for general understanding
Provide training for CRC product when required
Other duties as assigned