Part-Time Assessment & Data Entry Specialist

Goodwill of Central & Southern Indiana•Indianapolis, IN

2d•Onsite

About The Position

This is a part-time position up to 24 hours per week based out of Horizon House corporate office ( address is 1033 E Washington St., Indianapolis, IN 46202). The hourly rate is $23.05/hr. Company Overview Since 1930, Goodwill has been dedicated to helping individuals and families achieve economic self-sufficiency through employment, education, job training, and health services. As one of the largest Goodwills in North America, we empower thousands of people each year to reach their full potential. We are proud and excited to have merged with Horizon House, creating Goodwill Horizon House. This pivotal union significantly increases our collective ability to serve individuals experiencing homelessness by integrating and expanding crucial resources like day services, meals, and essential support programs. Together, we are creating more comprehensive opportunities, expanding services, and transforming the lives of our vulnerable neighbors in Indianapolis as we continue to support the vital mission of providing help, hope, and dignity. Learn more about this vital work at https://horizonhouse.cc/. Job Summary The CES Assessment Specialist supports the organization’s mission by enrolling individuals and families experiencing homelessness (neighbors) into the Indianapolis Continuum of Care’s Coordinated Entry System (CES). This role conducts standardized assessments to determine eligibility and prioritization for housing interventions, rental assistance, and supportive services. The position works collaboratively with internal service center teams and community partners to ensure timely access to housing resources, accurate documentation, and coordinated care that promotes long-term housing stability. Assessments may occur onsite at the service center or within partner locations throughout the community. This role plays a critical part in crisis response, housing navigation, and system coordination to ensure effective access to housing supports. Please note that this is a grant-funded, at-will position. While this role is intended to be ongoing, its continuation is subject to the periodic renewal of grant resources.

Requirements

Experience working with individuals or families experiencing homelessness, poverty, or housing instability preferred.
Demonstrated understanding of human behavior and the ability to assess client strengths, needs, and barriers.
Working knowledge of community resources and housing systems preferred.
Develops, maintains, and strengthens partnerships at all levels with others inside or outside the organization who can provide information, assistance, and support.
Is able to receive as well as provide feedback to improve performance or processes; builds and maintains customer satisfaction.
Proficiency with Microsoft Office, Google, and electronic case management systems; willingness and ability to learn agency-specific databases and tools.
Strong organizational skills with the ability to manage multiple priorities and meet strict reporting deadlines.
Ability to follow established processes while maintaining flexibility to adapt to evolving data needs.
Strong written and verbal communication skills, including the ability to explain complex processes clearly and compassionately.
Effectively communicates across teams and with external partners.
All candidates must pass a criminal background check.

Responsibilities

Conduct comprehensive CES assessments using tools and protocols established by the Indianapolis Continuum of Care to determine eligibility and housing prioritization.
Enroll neighbors into the Coordinated Entry System and provide clear explanation of processes, timelines, and next steps.
Identify immediate needs and provide appropriate, timely interventions, referrals, and crisis support as required.
Assist with managing crises and emergencies in collaboration with supervisors, case management, and guest services teams.
Coordinate with co-located partners, case managers, and community organizations to obtain, verify, and manage all documentation required for CES participation.
Maintain ongoing client contact and documentation to ensure CES assessments remain active and compliant with Continuum of Care guidelines.
Participate in weekly Case Conferencing meetings to represent and advocate for neighbors throughout the housing referral process.
Maintain accurate, timely electronic and paper client records in compliance with agency policies, CES requirements, and applicable regulations.
Complete enrollment, update, and exit documentation in accordance with CES standards and timelines.
Uphold ethical standards, confidentiality requirements, and professional boundaries in all interactions and recordkeeping.
Complete required agency and community trainings to obtain and maintain CES Assessor certification.
Assist with training new staff, interns, and community partners as assigned and provide peer support to colleagues.
Contribute to agency meetings and represent the organization at community meetings as requested.
Attend required staff meetings, trainings, and professional development activities.
Perform other related duties as assigned by the supervisor and organizational leadership.