Assessment & Administration Assistant (USU)

California State University, Northridge•Northridge, CA

1d•$48,696 - $51,000

About The Position

ABOUT THE UNIVERSITY STUDENT UNION The University Student Union, as the heart of campus, uplifts and empowers students to achieve educational, personal and professional goals by providing leadership development, meaningful employment, and innovative programs, services and facilities. We promote equity, inclusion and well-being, while encouraging social justice advocacy to help Matadors feel heard, respected and connected to CSUN. Our facilities include a University Student Union and a 138,000 square foot Student Recreation Center (SRC). The SRC is a facility for exercise and leisure activity that promotes lifelong health and wellness. ABOUT THE UNIVERSITY One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor’s degrees to underrepresented minority students and seventh in bachelor’s degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond. POSITION SUMMARY: Under the guidance of the Assessment Coordinator and as a member of the Administration team, the Assessment & Administration Assistant is responsible for providing administrative and technical support for corporate-wide assessment initiatives and administration functions; assisting with survey administration, data entry and organization, records management, and preparation of basic reports and visual materials; supporting digital communication platforms, scheduling, documentation, and general office operations in support of USU departments.

Requirements

Education: Equivalent to full-time college or university education/vocational school training in a job-related field may be substituted for up to two years of the required experience.
Experience: Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed. Equivalent to six (6) months professional-level experience managing assessment projects and corporate program and/or accreditation reviews may be substituted for up to one (1) year of the required experience.
Demonstrated commitment to valuing justice, equity, diversity, and inclusion, and contributing to an inclusive working and learning environment
Thorough knowledge of English grammar, spelling and punctuation
Basic knowledge of assessment culture, practices, and basic research methods
Basic knowledge of assessing student learning outcomes in co-curricular and/or beyond-the-classroom learning environments
Knowledge of data collection tools and analysis programs (e.g., Qualtrics) and the ability to support survey administration and reporting
Demonstrated fluency in using Microsoft Office Suite and standard computer hardware/software systems
Ability to support assessment activities such as focus groups, interviews, surveys, and other data-gathering methods
Ability to compile, interpret, and summarize information, data, and outcomes to support decision-making and program improvement
Ability to analyze problems, identify trends, and recommend appropriate solutions or courses of action
Demonstrated experience conducting research and gathering information to produce actionable insights and support strategic planning
Demonstrated competence in communicating effectively both verbally and in writing, including explaining assessment concepts to diverse audiences
Ability to deliver presentations on initiatives, programs, services, and assessment outcomes
Ability to provide high-quality customer service and maintain effective, positive working relationships
Ability to work effectively as a member of a team to achieve established goals
Ability to work independently under general supervision and exercise good judgment in completing assignments
Ability to manage multiple tasks, competing priorities, and deadlines in a fast-paced environment
Demonstrated experience supporting administrative functions, including scheduling, file management, data entry, and note-taking
Ability to interpret and apply university and USU policies, procedures, rules, and regulations
Ability to follow verbal and written instructions with accuracy and attention to detail
Ability to adapt to changes in the work environment, shifting priorities, and evolving program needs
Ability to work varying hours, including early mornings, evenings, and weekends as needed

Nice To Haves

Experience designing, implementing, and analyzing varying methods of assessment
Experience maintaining digital files for databases and online platforms (e.g., websites, dashboards, Intranet)

Responsibilities

Assist the Assessment Coordinator with the development, testing, distribution, and monitoring of surveys and other assessment tools
Enter, update, and maintain assessment data in spreadsheets, databases, and tracking systems; maintain the USU assessment calendar
Organize and maintain assessment records, including instruments, raw data, reports, meeting materials, and documentation
Schedule meetings, prepare agendas, record and distribute meeting minutes using standardized formats
Assist with conducting focus groups and interviews, including transcription of raw data
Provide written assessment updates to internal partners and stakeholders, including progress reports, response rates, and status updates
Create data reports and executive summaries as assigned
Assist with creating infographics and visual presentations to communicate findings to staff, leadership and stakeholders
Provide recommendations to the Assessment Coordinator for next steps based on assessment results as assigned
Submit findings for Executive Director reports as assigned
Complete simple-to-complex typing assignments
Correspond with internal partners via e-mail and telephone
Utilize Microsoft applications including Outlook, Word, Excel, PowerPoint, Power BI, Teams
Edit, input, review and maintain information into systems such as Qualtrics, Anthology, Canva, Priority Matrix, Google Sites
Upload documents, forms, data, and guidelines for digital internal use
Assist in coordinating content migration projects and the implementation of updates or features on the USU Intranet
Maintain and update Intranet content to ensure accuracy, relevance, and compliance with organizational standards
Assist in designing and building interactive data dashboards to visualize key metrics and trends
Gather, organize, and validate data from multiple sources to ensure reporting accuracy and consistency
Assist with the collection and tracking of mid-year and year-end goal updates and metrics; prepare data for inclusion in the annual report for Student Affairs
Assist with entering and updating USU strategic goals in Anthology and other tracking systems
Conduct research as assigned by the Coordinator, Manager, Associate Director, Executive Director or Executive Management Team
Research emerging assessment trends and practices to support continuous improvement of USU assessment processes and department initiatives
Assist with tracking assessment findings over time and identifying trends
Perform other related duties as assigned