Ass't Front Office Manager

Westmont Group•Pittsburgh, PA

About The Position

The Front Office Asst. Manager is responsible for all front desk operation duties, including staff training, inter-department communications, and staff scheduling. The Front Office Asst. Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel FOM Front Office Manager. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Requirements

Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal, and administrative skills
Ability to work a flexible shift including nights, weekends, and holidays.

Nice To Haves

3-4 years or more of progressive hotel Rooms Management experience
2 + years of progressive management experience within the Rooms Division of a mid to large-scale full-service hotel (300 rooms and above)
Service-oriented style with professional presentations skills
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line

Responsibilities

Responsible for short and long-term planning and the management of the hotel’s Front of House operations
Develop and recommend the budget, labor cost plans, and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed-upon activities and timetables
Ensures proper staffing levels for customer service goals
Maintain partnership with all related staffing partners, and guide related departments to optimize the arrival and departures process for guest
Coach and counsel employees to reflect Hyatt service standards and procedures