ASI Event Assistant PTS

Associated Students Inc•Pomona, CA

20h•Onsite

About The Position

Associated Students, Inc. employs student-focused professionals with equity-mindsets. Established in 1963, ASI is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI is considered a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 27,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI is engaged in the work of being a learning organization. Currently, the guiding ideas of the organization are “under construction” as the team re-imagines its vision, mission, and core values. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students. POSITION DEFINITION Under direct supervision from the ASI Senior Event Coordinator, the ASI Event Assistant provides frontline support services including but not limited to general customer service, equipment setup and breakdown for all events held in the Bronco Student Center (BSC), Bronco Recreation and Intramural Complex (BRIC) and designated outdoor spaces. This position provides an essential service and a willingness to work dynamic weekly shifts including weekends, holidays, opening and closing shifts is required. This position works on campus and must be available to attend mandatory department-wide and position-specific training.

Requirements

American Red Cross First Aid, CPR/AED for the Professional Rescuer and Administering Emergency Oxygen certification (Employment contingent on obtaining certification within 30 days of hire, training provided by ASI)
Ability to react calmly and effectively in stressful situations
Ability to follow routine verbal and written instructions
Ability to effectively communicate clearly and concisely, both verbally and in writing
Ability to maintain professional work conduct
Ability to make independent decisions and make recommendations
Ability to adhere to work rules, follow directions, use time effectively and work productively without close supervision
Demonstrated ability to work with a diverse student population and campus community
Ability to operate a computer workstation using word processing, spreadsheet and other computer applications in use
Ability to successfully pass a background screening as an offer of employment is contingent on background clearance

Nice To Haves

Experience working in event support, recreation, or similar environment, preferred

Responsibilities

Responsible for accurate, timely transition of event setup and breakdown of event furniture, and serves as primary onsite contact providing day-of event support
Communicates and enforces event policies and operating procedures to effectively express expectations to customers using the facility
Provides a welcoming environment and ensures that all client’s event expectations are met in a positive manner
Responds to a variety of client and attendee inquiries, maintaining a high level of customer service
Refreshes rooms in reservation spaces between events including but not limited to vacuuming, wiping down furniture and emptying trash. Provide event support during events in ASI facilities including but not limited to check-in, line management, signage, etc.
Properly retrieve and upkeep inventory of all event equipment (i.e., tables, chairs, projectors, cables, etc.)
Ensure the equipment inventory storage areas are clean, well-maintained, and organized
Assist with audio/visual setup and breakdown, including, but not limited to, projectors, webcams, and power cables.
Read and plan daily work based on information extracted from event operation reports
Navigate computerized reservation-based systems for ASI facilities including but not limited to 25live, Social Tables, and 7 Point Ops
Enforces rules and safety regulations regarding events using ASI facilities
Provide excellent communications during emergency situations as required until the arrival of emergency medical services
Works closely with the Conference and Events and Operations teams to provide optimal logistical event support
Presents a professional appearance and attitude at all times.
Reports basic facility maintenance and custodial needs for event spaces
Completes appropriate activity reports
Performs other related duties as assigned