ASE Technician - Marshfield NH

VIP Tires & Service•Marshfield, MA

7d•Onsite

About The Position

The ASE Technician is responsible for productive diagnosis, repair, and replacement of both specialized and general automotive parts and accessories. An ASE Technician is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Requirements

Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
Effectively explain technical information to customers, present and respond to questions from coworkers, trainers and supervisors
Calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages
Diagnose and recommend solutions to basic and complex automotive problems and deal with a variety of concrete variables in situations where limited diagnostic standardization exists
Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
Ability to successfully and accurately perform the following types of work (not limited to): o No Start Diagnosis o Minor Engine Repair o A/C Diagnosis and Repair o Heating and Cooling Diagnosis and Repair o Drive ability Diagnosis o Steering and Suspension Diagnosis and Repair o Brake Diagnosis and Repair o Exhaust System Diagnosis and Repair o Air Induction / Fuel System Services o Fluid Exchanges o 4-Wheel Alignments o Tire Mounting and Balancing
Completion of two-year college or technical school recommended
Minimum of 3 years experience as a Certified Technician
Current, valid driver's license issued in state of residence
Automotive Service Excellence (ASE) in 4 or more specialties and one IMACA or MACS certification for refrigerant handling and recovery
State Motor Vehicle Inspection License is required if store is located in a state that participates in vehicle safety and emission inspections and the facility is licensed to perform them

Responsibilities

Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle
Ensures a VIP Multipoint Vehicle Inspection is completed on every vehicle serviced and returned to the Service Desk prior to initiating service on the vehicle
Participates and supports in an active role with the Inspect, Inform and Educate Program
Ensures a valid Service Work Order is visibly displayed with the vehicle while it is being serviced
Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service (Midtronics printouts, fluid testing strips, alignment printouts, etc)
Obtains needed parts through Service Manager, Service Writer, Retail Management or Retail Sales Associate personnel only
Returns all unused parts to Service Management or Retail personnel after the completion of service
Returns rebuilt parts cores, batteries and used tires to designated security areas for appropriate handling
Maintains average productive "billed labor hours" equivalent to 80% of hours worked during any consecutive sixteen week period
Minimizes "comeback" rate to one or less during any four week period
Supports VIP's Tire Program by performing general services to include tire replacement, oil changes, and related services when necessary to meet the business needs, as directed by Service Management.
Road tests vehicles after completion of service to ensure safe and satisfactory operating conditions
Secures and locks customer vehicles when returning vehicles to parking lot areas upon completion of service
Installs seat covers, floor mats and steering wheel covers prior to entering customer's vehicles and removes them upon completion
Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment
Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc
Participates in daily and weekly shop maintenance programs as designated by Service Management
Complies with established safety and loss prevention programs to include protective eyewear
Maintains technical capabilities to ensure proficient use of service equipment and maintain ASE certification status
Complies with the provisions of VIP’s culture and service standards
Participates in periodic employee meetings to implement new and continuing training programs, train service employees on OSHA and company safety standards and inform employees of other program, policy, procedural, and/or product changes
Works in conjunction with the Service Manager to ensure shop equipment preventative maintenance standards are met
Supports on the job training of the apprentice mentorship program
Coordinates and communicates with Service Manager as needed to ensure productive operational teamwork between Retails sales and Service departments
Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste materials