ASE Technician - Lisbon St Lewiston ME

VIP Tires & Service-posted about 11 hours ago
Full-time • Entry Level
Onsite • Lewiston, ME
501-1,000 employees
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The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

  • Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
  • Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications
  • Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
  • Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
  • Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
  • Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
  • Returns cores, batteries and used tires to designated security areas for appropriate handling.
  • Maintains a minimum 16-week average productivity based on position:
  • Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
  • Completes all required training and certification for the position.
  • VIP Processes, Essential Duties & Responsibilities
  • Quality, Safety & Housekeeping Responsibilities
  • Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions
  • Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service
  • Installs seat and steering wheel covers and floor mats prior to entering customers’ vehicles
  • Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment
  • Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc.
  • Participates in daily and weekly shop maintenance programs as designated by Service Management
  • Complies with established safety and loss prevention programs to include protective eyewear
  • Additional Responsibilities (Performs other functions as required.)
  • Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status
  • Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly
  • Complies with the provisions of VIP’s culture and service standards
  • Participates actively in team meetings
  • Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met
  • Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste
  • Facility and Equipment Maintenance
  • Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
  • Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs
  • Ensures appropriate steps are taken to maintain a clean service department throughout the business day
  • Any facility or equipment issues should be entered into the facility or equipment database
  • Procedural Compliance
  • Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
  • Knowledge, Skills, and Abilities
  • Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
  • Effectively explain vehicle information to customers, present and respond to questions from coworkers
  • Diagnose and recommend solutions to basic automotive problems
  • Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
  • Ability to successfully perform required types of automotive services listed above
  • Minimum Educational and/or Experience Level
  • One year of related experience in automotive service field
  • Completion of two-year college or technical school program recommended
  • Or an equivalent combination of education and experience
  • Certificates, Licenses, and/or Registrations
  • Current, valid driver’s license issued in state of residence
  • Equipment Safety Certification
  • ASE Certification G1 – Maintenance and light repair recommended
  • ASE Certification A4 – Suspension & Steering
  • ASE Certification A5 – Brakes
  • State Inspection License
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