Ascending Service Manager

Groundworks•Boston, MA

1d•Onsite

About The Position

Groundworks is North America's leading foundation repair and water management specialist, recognized as a Top Workplace. The company is driven by a mission to protect, repair, and improve customers' homes, offering career growth, comprehensive benefits, a culture valuing hard work and innovation, and company ownership equity. They provide hands-on training and advancement opportunities. JES, a Groundworks Company, is seeking an Ascending Service Manager in Boston, MA. This role involves assisting the Service Manager in developing strategies to improve sales, effectively handling customer complaints, and helping to manage Service Techs, with a focus on achieving excellent customer service.

Requirements

High school diploma or GED.
Knowledge of terminology, methods and best practices used in the foundation repair
Proven experience in Service and/or customer service
Successfully proven KPIs as a Certified Field Inspector or Service Technician
Proficiency in Excel and other data management tools.
Proficient in all Microsoft Office applications.
The ability to work in a fast-paced environment.
Excellent problem-solving skills.
Strong management and leadership skills.
Effective communication skills.
Exceptional customer service skills.