Ascending Service Manager

Groundworks • Huntsville, AL

3d • Onsite

About The Position

Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home. But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you’re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day. Join us and lay the foundation for your success. Apply today! AFS, A Groundworks Company, is seeking a talented Ascending Service Manager to join their team in Huntsville, AL! The Ascending Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Managers should be able to achieve excellent customer service at all times.

Requirements

• High school diploma or GED.
• Knowledge of terminology, methods and best practices used in the foundation repair industry
• Proven experience in Service and/or customer service
• Successfully proven KPIs as a Certified Field Inspector or Service Technician
• Proficiency in Excel and other data management tools.
• Proven experience in Service and/or customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Responsibilities

• Develop and lead effective weekly trainings
• Evaluate field performance and deliver feedback in a 1:1 setting
• Create and implement effective development and disciplinary plans
• Learn all aspects of the Service Managers Day to day responsibilities
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
• Other duties as assigned.

Benefits

• Competitive compensation with lucrative bonus potential
• Equity ownership
• The best-in-class training programs
• Advanced leadership training opportunities
• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match after applicable waiting periods
• Paid time off including 6 holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees